Faith Tubbs
Pittsfield
Summary
Dynamic customer service professional with extensive experience at Cohen Steel Supply, excelling in problem-solving and time management. Proven ability to enhance workflow efficiency and accuracy in high-pressure environments. Adept at cash handling and strong client relationships, consistently delivering exceptional service and support in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Counter Sales & Customer Service
Cohen Steel Supply
Concord
06.2023 - Current
- Answer incoming calls from customers.
- Assist the front-end counter with our walk-in customers.
- Prepare shipping paperwork for next-day deliveries.
- Assist in inventory control.
- Assist with entering purchase orders into the system and receiving said purchase orders.
- Assist the accounting department (invoicing, entering bills, taking customer payments, filing).
- Multitasker: Managed customer service inquiries while processing daily transactions, ensuring accuracy, and reducing wait times.
- Keeping the workflow efficient with the front-end counter by entering quotes and orders for the customers.
Receptionist/Cashier
Mercedes-Benz
Winston Salem
08.2022 - 06.2023
- Answer phone calls, respond to emails, serve as greeters, and professionally manage the reception area.
- Keep the office clean, safe, and organized, and keep the office supply inventory fully stocked.
- Notifies company personnel of visitor arrival.
- Communication.
- Multitasking.
- Social skills.
- Organization.
- Technical skills.
- Resistance to stress.
- Problem solving.
Personal shopper/Customer Service
Whole Foods
Winston Salem
06.2022 - 08.2022
- As an In-Store Shopper, Store Support team supporting Prime Now customer orders, preparing them for delivery and/or pickup
- Detail oriented, paying attention to product and order accuracy
- Comfort using handheld technology (mobile) device to fulfill orders
Cashier/Customer Service
Shaws
Belmont
03.2019 - 04.2022
- Customer Service
- Handling of money
- Auditing tills
- Counting the safe.
- Front End Manager
- Making sure the Store is organized and clean.
- Part-time Night Manager
- Blocking whole store
- Taking care of each department
- Trash
- Taking care of grocery and frozen trucks with Pallet Jack
- Making sure the whole store is running smoothly
Teller
Santander Bank
Concord
05.2021 - 10.2021
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings
- Withdrawals, and recording night and mail deposits.
- Sells cashier's checks, traveler's checks, and series e bonds.
- Answers questions in person or on telephone and refers customers to other bank services as necessary.
- Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency
- Transaction reports.
- Maintains customer confidence and protects bank operations by keeping information confidential.
Education
Diploma -
Gilford High School
Gilford, NH01.2020
Skills
- Customer service
- Time management
- Computer literacy
- Cashier
- Receptionist
- Leadership
- Problem solving
- Sales
- Cash handling
- Payment processing
- Good Telephone Etiquette
- Communication skills
- Attention to detail
- Organizational skills
Timeline
Counter Sales & Customer Service
Cohen Steel Supply
06.2023 - Current
Receptionist/Cashier
Mercedes-Benz
08.2022 - 06.2023
Personal shopper/Customer Service
Whole Foods
06.2022 - 08.2022
Teller
Santander Bank
05.2021 - 10.2021
Cashier/Customer Service
Shaws
03.2019 - 04.2022
Diploma -
Gilford High School