Nikky Mcwilliams

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Excel, Microsoft word, Outlook and company personalized system is used on a daily bases

• Leveraged strong communication skills to build relationships with clients.

• Manage customer accounts in CRM system ensuring accurate and detailed records

• Schedule and coordinate new jobs efficiently with customers and technicians

• Coordinate with vendors to order and schedule necessary parts for projects

• Prepare and send estimates/proposals with meticulous attention to detail

• Maintain daily email correspondence and organized responses effectively

• Processed payments securely using customer different forms of payments

• Learned and supported invoicing, quick books, collections, purchasing as required

• Thrived in fast-paced environment, demonstrating self motivation and strong prioritization

• Managed written communication with vendors, employees, and customers

• Mastered all CSR-generated proposals for timely delivery to customers

• Coordinated with cross-functional teams on projects and initiatives.

• Managed workflow processes, ensuring deadlines were met within budget constraints.

• Assigned as a representative and main point of contact for over 50 assigned customer Airlines

• Detail oriented and accurate when inputting customer repair orders into company database

• Create part transfers to ensure the customers units/parts are completed by the deadline dates

• Monitor customers repair orders and ensure they receive their repair orders back by their contract date or deadline given

• Point of contact to handle and resolve all customer questions and concerns

• Conduct conference calls/meetings with customers to provide information regarding the status of their repair orders and establish better working relationships

• Provide status reports to management/Executive team

• Provide shipping/tracking numbers to customers to keep them informed of their completed/shipped repair orders

• Efficiently and accurately multitask

• Excel, Microsoft word, Outlook and company personalized system is used on a daily bases

• Learned and maintained a growing body of knowledge of the product line in excess of 200 items

• Demonstrated excellent organizational skills by managing multiple tasks simultaneously while adhering to tight deadlines. • Answered phone calls from over 10,000 different accounts and provided exceptional customer service

• Resolved situations rising from product shortages and manufacturing errors

• Trained new hires in proper customer service protocols

• Monitored trainees and provided daily written reports on progress and possible remedial training solutions

• Provided daily reports regarding call transfers and other daily tasks

• Completed marketing tasks upon request.

• Excel, Microsoft word, Outlook and company personalized system is used on a daily bases