Gale Becerra
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Esthetic position. Ready to help team achieve company goals. Student Esthetician and Skin Care Consultant with more than 600 hours of professional training in chemical peels, facials, microdermabrasion, and waxing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receiving Team Member
Nadine West
03.2022 - 06.2023
- Adhered to storage plans with proper product placement and organization.
- Moved loads with correct and safe use of pallet jacks.
- Put together pallets for restocking and sales teams to replenish sales floor.
- Tagged and prepared new merchandise.
- Verified shipment contents against paperwork and noted discrepancies.
- Maintained accurate computer inventory by entering data from incoming and new shipments.
Cleaning Supervisor
G & Vee's Cleaning
10.2019 - 01.2021
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Completed schedules, shift reports, and other business documentation.
- Communicated repair needs to office staff.
- Worked with office to respond promptly to all residential requests.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Customer Service Representative
Conduit Global
07.2016 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Board Certified - Esthetician
Ogle School Hair Skin Nails
San Antonio11.2023
Associate of Science - Business Administration
San Antonio College
San Antonio, TXGED -
St. Philip's College
San Antonio, TX1985
Skills
- Shipping and Receiving
- Warehouse Organization
- Microsoft Office
- Product and Materials Sorting
- Order Checking
- Prepare Packages
- Multi-Line Phone Proficiency
- Self Starter
- Understanding Customer Needs
- Call Center Operations
- Clerical Support
- Problem-Solving Ability
Websites
Certification
- Brow Lamination & Tint
- Dermalogica Certified
- Lash Lift & Tint
- PCA (Chemical P e e l ) Certified
- Personal Financial Management
- Waxing
Timeline
Receiving Team Member
Nadine West
03.2022 - 06.2023
Cleaning Supervisor
G & Vee's Cleaning
10.2019 - 01.2021
Customer Service Representative
Conduit Global
07.2016 - 03.2020
Board Certified - Esthetician
Ogle School Hair Skin Nails
Associate of Science - Business Administration
San Antonio College
GED -
St. Philip's College
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