Galen Joseph
Reserve,LA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
23
23
years of professional experience
Work History
Technical Service Associate
Comcast
04.2024 - 07.2024
- Provided comprehensive user support and systems maintenance for both Windows and Mac platforms
- Conducted employee training sessions on newly implemented software, ensuring smooth adoption and usage
- Resolved LAN and phone system connectivity issues, enhancing overall network reliability
- Facilitated Video Conferences setup and ensured quality control of A/V equipment through preventive maintenance checks
Technical Support/ Customer Service
Techs on Deck, LLC
Laplace, LA
12.2021 - 04.2024
- Delivered professional end-user support via telephone, email, or web submissions, ensuring prompt issue resolution
- Implemented restorative and maintenance actions to resolve end-user problems efficiently
- Responded to end-user problems following standard procedures, maintaining high levels of customer satisfaction
- Updated software and maintained related hardware for clients as part of comprehensive backup services
Narcotics Detective
St. John Parish Sheriff’s Office
Laplace, LA
06.2012 - 11.2021
- Fulfills duty to serve and protect lives, property, and rights of the public
- Collaborated with the D.E.A., F.B.I., and U.S
- Marshalls to conduct narcotic search and seizures and the apprehension of wanted fugitives
- Trained and certified with certified with police K-9s in narcotics detection and criminal apprehension
Correctional Officer
Jefferson Parish Sheriff’s Office
Gretna, LA
09.2011 - 06.2012
- Maintained the safety and security of staff, prisoners, and the prison facility
- Inspected and reported conditions of buildings and external and internal property
- Maintained records to book and process incoming inmates
PC technician/Customer Service Representative
Circuit City
Baton Rouge, LA
11.2005 - 07.2008
- Set up and install hardware
- Install and configure software and drivers
- Maintain and repair technological equipment or peripheral devices
- Troubleshoot system failures or bugs and provide solutions to restore functionality
- Handle inbound and outbound calls for service and cover all areas of responsibility
- Engaged with clients to provide tailored solutions aligning with their technology needs and preferences
- Collaborated with sales team to explain services and technology offerings, supporting business goals
Corporal
United States Marine Corps
Camp Pendleton, CA
06.2001 - 06.2005
- Planned and executed tactical missions, emphasizing on safety protocols and achieving objectives within specified timelines
- Managed logistics and equipment, ensuring accountability and maintenance compliance
- Supervise, guide, and mentor junior enlisted Marines
- Enforce standards of discipline, appearance, and performance within the unit
- Serve as a role model for professionalism and military bearing
Education
Bachelor of Science -
Southern University
Baton Rouge, LA05.2010
Bachelor of Science -
Delgado Community College
New Orleans, LA05.2008
Diploma -
East St. John High School
Reserve, LA08.2001
Skills
- Conflict resolution
- Inbound and outbound calling
- Live chat support
- Microsoft office expertise
- Customer service
- Product sales
- Hardware installations
- Advanced computer proficiency
- Software updates
Timeline
Technical Service Associate
Comcast
04.2024 - 07.2024
Technical Support/ Customer Service
Techs on Deck, LLC
12.2021 - 04.2024
Narcotics Detective
St. John Parish Sheriff’s Office
06.2012 - 11.2021
Correctional Officer
Jefferson Parish Sheriff’s Office
09.2011 - 06.2012
PC technician/Customer Service Representative
Circuit City
11.2005 - 07.2008
Corporal
United States Marine Corps
06.2001 - 06.2005
Bachelor of Science -
Southern University
Bachelor of Science -
Delgado Community College
Diploma -
East St. John High School