Lakisha Blackwell
Sumter,SC
Summary
Results-focused Dispatcher experienced in coordinating emergency response and managing critical situations. Achieved enhanced customer satisfaction through effective communication and problem-solving skills while resolving inquiries across multiple channels. Delivered operational efficiency by coordinating shipping orders and navigating logistical challenges, ensuring timely product delivery.
Overview
13
13
years of professional experience
Work History
Technical Customer Service Representative
Conduent
Sumter, SC
07.2024 - 08.2026
- Facilitated product setup and configuration for customers, ensuring smooth onboarding experience.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues promptly, enhancing customer satisfaction.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Used remote login tools to assist clients with technical and product questions.
- Demonstrated advanced product knowledge to solve customer issues.
- Reviewed support cases for technical accuracy, identifying and implementing process improvements.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Resolved customer issues through phone, email, and chat support.
Dispatcher
McEntire Produce
Columbia, SC
06.2020 - 03.2024
- Communicated with drivers, warehouse personnel, and customers to resolve logistical challenges, enhancing overall operational flow.
- Coordinated and scheduled shipping orders to ensure on-time delivery of products, contributing to customer satisfaction.
- Effectively communicated with drivers and customers to resolve operational issues or delays.
- Effectively communicated with drivers and customers to resolve operational issues or delays.
- Orchestrated logistics for high-volume warehouse, coordinating shipments and resolving carrier issues to maintain workflow.
Customer Service Representative
Sykes
Sumter, SC
02.2017 - 03.2018
- Delivered friendly, personalized customer service, enhancing customer satisfaction and loyalty.
- Managed a high volume of customer inquiries, maintaining a positive and professional attitude.
- Handled high volume of customer inquiries while fostering positive and professional interactions.
- Assisted customers with product information and recommendations, facilitating informed purchasing decisions.
Customer Care Specialist
Positec
Charlotte, NC
03.2013 - 08.2016
- Resolved customer inquiries and complaints promptly and effectively, enhancing customer satisfaction.
- Managed large volumes of customer interactions while upholding professionalism and ensuring positive experiences.
- Successfully resolved complex customer issues, resulting in a 20% reduction in escalated complaints.
- Utilized various customer service software and tools to streamline processes and improve overall customer experience.
- Led and managed live customer chat sessions, ensuring timely and efficient resolution of queries.
- Skilled in using various customer service software and tools to streamline processes and enhance customer experience.
- Implemented customer satisfaction surveys and improved overall customer satisfaction rating by 15%.
Education
BA - Psychology
Clatfin University
Orangeburg, SCAA - Liberal Arts
Denmark Technical College
Skills
- Technical troubleshooting
- Customer Service
- Problem Solving
- Communication
- Communication
- Active listening
- Client relations
- Conflict resolution
- Conflict resolution
Personal Information
Title: Dispatcher
LANGUAGES
English | Native
Timeline
Technical Customer Service Representative
Conduent
07.2024 - 08.2026
Dispatcher
McEntire Produce
06.2020 - 03.2024
Customer Service Representative
Sykes
02.2017 - 03.2018
Customer Care Specialist
Positec
03.2013 - 08.2016
BA - Psychology
Clatfin University
AA - Liberal Arts
Denmark Technical College