Summary
Overview
Work History
Education
Skills
Timeline
Generic

Galilea Navarrete

San Marcos

Summary

Dynamic and results-driven professional with experience in customer service, retail operations, cashiering, supervision, and team leadership. Skilled in cash handling, communication, organization, problem-solving, and multitasking while maintaining professionalism and accuracy in fast-paced environments. Experienced as a Lead Server, providing excellent customer service while guiding team members to maintain high service standards. Background in janitorial and operational services has strengthened leadership, time management, and organizational skills. As a Stock Associate and Cashier, demonstrated attention to detail, efficient transaction processing, customer support, and the ability to maintain organized work areas. In supervisory and operations management roles, consistently contributed to improved team performance, operational efficiency, and customer satisfaction. Eager to continue growing in accounting, marketing, client relations, and operations while contributing to business success and growth.

Overview

7
7
years of professional experience

Work History

Sales Associate

JCPenney
San Marcos, TX
01.2025 - Current
  • Provided exceptional customer service, enhancing overall shopping experience and building strong customer relationships.
  • Engaged with customers to identify needs, recommend products, and promote sales effectively.
  • Maintained product knowledge to assist customers in making informed purchasing decisions.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Operations Manager

DFW Onpoint Commercial Services
Mansfield, TX
09.2023 - 07.2024
  • Managed marketing initiatives for DFW Onpoint Commercial Services, driving increased client engagement and brand visibility in the Dallas/Fort Worth area.
  • Provided accounting support by invoicing over 10 clients, processing payments, and maintaining financial records through QuickBooks, ensuring accuracy and timely collections.
  • Coordinated the procurement and distribution of cleaning supplies for multiple crews, optimizing inventory levels and ensuring smooth operations across various client sites.
  • Developed and maintained client relationships, ensuring consistent communication and satisfaction with services provided.
  • Analyzed financial data and reports to assist in strategic decision-making, contributing to the overall growth and efficiency of the business.

Lead Server

El Chatos Tacos and Tequila
Mansfield, TX
05.2023 - 08.2023
  • Managed staff of 6 servers, delegating tasks and ensuring timely completion.
  • Developed and implemented standard operating procedures for the restaurant's dining room operations.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.

Stock Associate

Hollister
San Marcos, TX
03.2023 - 05.2023
  • Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
  • Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
  • Processed customer purchases at the checkout counter using a cash register or point-of-sale system.
  • Assisted customers in locating products throughout the store.

Supervisor

Integrity Impact Group Cleaning
Mansfield, TX
01.2019 - 07.2022
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Education

BBA - Business Management

Texas State University
San Marcos, TX
05-2026

Diploma -

Mansfield Legacy High School
Mansfield, TX
05-2022

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Notary Public
  • Remote Online Notary
  • Time management
  • Problem-solving
  • Multitasking
  • Microsoft Word
  • Microsoft outlook
  • Microsoft Excel
  • Cash handling
  • Customer service

Timeline

Sales Associate

JCPenney
01.2025 - Current

Operations Manager

DFW Onpoint Commercial Services
09.2023 - 07.2024

Lead Server

El Chatos Tacos and Tequila
05.2023 - 08.2023

Stock Associate

Hollister
03.2023 - 05.2023

Supervisor

Integrity Impact Group Cleaning
01.2019 - 07.2022

BBA - Business Management

Texas State University

Diploma -

Mansfield Legacy High School