Galiou Dabre
Richmond,VA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Associate / Tech Support
Power Consulting Technology
New York, NY
07.2022 - Current
- Collaborated with cross-functional teams to develop technology solutions aligned with business objectives.
- Streamlined data management processes, improving accuracy and accessibility of critical information.
- Implemented software tools to automate routine tasks, reducing manual workload and increasing productivity.
- Conducted user training sessions on new technologies, fostering a culture of continuous improvement among staff.
- Evaluated emerging technologies, recommending solutions that align with organizational goals and strategic vision.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Ran diagnostics and conducted software tests to resolve system issues.
- Authored test reports, software documentation and application manuals.
- Installed, tested and documented result for new software packages, technologies and tools.
Customer Service Representative
Verizon Enterprise
New York, NY
02.2019 - 05.2022
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed complex service requests, ensuring timely and accurate responses to clients.
- Trained new team members on service protocols and best practices for customer engagement.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Developed training materials to support ongoing staff development in customer service skills.
- Implemented strategies that improved customer satisfaction ratings across multiple service channels.
- Led initiatives to optimize workflow efficiency, reducing response times for service requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Analyst Consultant
TurboTax
New York, NY
10.2017 - 03.2020
- Streamlined workflows by integrating advanced analytics tools, resulting in faster decision-making processes.
- Mentored junior analysts on best practices for data analysis and project management methodologies.
- Collaborated with stakeholders to define project objectives, ensuring alignment with business goals and priorities.
- Conducted regular assessments of performance metrics to identify areas for process improvement and innovation.
- Communicated with stakeholders and partners to gather requirements and information.
- Identified opportunities for optimization through data mining techniques such as trend analysis or pattern recognition.
- Managed the collection and synthesis of large datasets from various sources, ensuring accuracy in subsequent analyses performed.
Remote Administrative Assistant
Ntrust Realty LLC
New York, NY
07.2018 - 04.2019
- Managed office communications and correspondence, ensuring timely responses and information flow.
- Coordinated scheduling for meetings, appointments, and events to optimize executive productivity.
- Developed and maintained filing systems to enhance document retrieval efficiency and organization.
- Assisted in preparing reports and presentations using Microsoft Office Suite for internal stakeholders.
- Supported client relations by addressing inquiries promptly, fostering positive relationships with stakeholders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Bachelor of Science - Computer Science & Engineering
Lehman College
New York, NY03-2023
CPR First Aid AED - Occupational Health And Safety
American Red Cross
2023
Travel Agent And Hospitality Certification - Tourism And Travel Management
Travel Evolution
09-2022
Bachelor of Science - Computer Science
Borough of Manhattan Community College
New York, NY01-2020
Bachelor of Science - Business Administration And Management
Borough of Manhattan Community College
New York, NY01-2019
GED -
Pathway To Graduation
New York, NY2017
Skills
- Organization and time management
- Decision-making
- Excellent communication
- Multitasking Abilities
- Multitasking
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Active listening
- Customer service
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Associate / Tech Support
Power Consulting Technology
07.2022 - Current
Customer Service Representative
Verizon Enterprise
02.2019 - 05.2022
Remote Administrative Assistant
Ntrust Realty LLC
07.2018 - 04.2019
Analyst Consultant
TurboTax
10.2017 - 03.2020
Bachelor of Science - Computer Science & Engineering
Lehman College
CPR First Aid AED - Occupational Health And Safety
American Red Cross
Travel Agent And Hospitality Certification - Tourism And Travel Management
Travel Evolution
Bachelor of Science - Computer Science
Borough of Manhattan Community College
Bachelor of Science - Business Administration And Management
Borough of Manhattan Community College
GED -
Pathway To Graduation