Motivated Analyst with 10+ years of experience in customer service, multitasking, time management, delinquency resolution, and auditing. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proficient at working independently and quickly acquiring new skills. Seeking a mid to senior level role to apply expertise in research and complex problem solving within accounts receivable or mortgage servicing, with potential for career advancement.
Hi, I’m
Galisia Johnson
Richardson,TX
Summary
Overview
16
years of professional experience
Work History
Huntsman Building SolutionsArlington, TX
Senior Accounts Receivable Analyst
09.2023 - 06.2024
Job overview
- Partnered with Sales, Customer Service and Invoicing team to approve incoming product orders dependent upon credit limit, terms and account standing
- Researched payment discrepancies with intent of resolution to correctly apply or provide detailed evidence to customer if no misapplication found
- Performed month end invoice, payments, and account credits reconciliations
- Generated and worked aging reports in daily, weekly, monthly format with objective of collecting and posting past due payments as well as provide account metrics in pivot table for Leadership usage
- Completed 3rd party requests for credit references by providing customer behavior detail regarding average days to pay, pattern of staying within terms and credit limit, and average order amounts
- Monitored shared Accounts Receivable inbox to ensure timely response on pending orders, credit approvals, escalations as well as internal and external customer inquiries
- Sent monthly account statements to customers via their desired method of receipt with days past due breakdown and explanation of overpayments and credits
- Pursued payment of delinquent invoices via email and phone communication
- Input detail log of all communications with customers regarding reasons for delinquency, account detail updates, promises to pay, and repayment plan establishment.
XPO LogisticsNorth Richland Hills, TX
Analyst, Account Receivables
09.2021 - 09.2023
Job overview
- Manage 15+ Corporate portfolios with 100 to 200 million dollar receivables balances
- Track AR discrepancies and error trends for multi division corporate portfolios
- Create and provide weekly pivoted aging reports using Excel knowledge, particularly macros
- Collect on and reconcile severely aged invoices via thorough auditing and communication of data analysis with clients
- Identify solutions for long standing account issues particular to coding, billing inconsistencies and submission of corrections
- Establish and maintain weekly account contact and calibrations regarding aging disputes, plan of action, and credit utilization
- Collaborate with Cash Applications to maintain remittance details and ensure accurate payment posting
- Bad debt and root cause analysis.
BridgecrestFort Worth, TX
Loan Advisor
12.2018 - 09.2021
Job overview
- Create long term solutions to help maintain the quality of the customer relationship and create success with meeting contractual obligation on vehicle purchase
- Contact customers via manual dial or fast paced automated dialer system with intent of curing delinquency
- Responsible for assigned monthly portfolio of Mandatory and Non-Mandatory accounts with 30-60 day delinquency
- Collect past due payments and negotiate payment plans/arrangements in top-down format
- Consistent top tier performance, exceeding production goals pertaining to conversion and kept rates, as well as other metrics.
Ditech Financial
Senior Compliance Analyst
01.2015 - 08.2018
Job overview
- Edit, publish, and distribute updated Policy and Procedure Manuals and documents across multiple departments
- Support various lines of business to complete due diligence tasks regarding regulatory updates
- Research and interpret regulations and industry developments for creation of reports for use by internal parties
- Collaborate with key functions of business units to ensure aligned, properly prioritized, and logical approach to compliance with state and federal laws
- Manage and coordinate ongoing new hire and existing employee Compliance training
- Conduct all aspects of the Compliance auditing/testing, including scoping, sampling, research, control testing, root cause analysis, as well as preparation and distribution of the final report
- Subject Matter Expert for Collections, Servicemember’s Civil Relief Act (SCRA), and Loss Mitigation
- Coordinate efforts and address matters arising during regulatory exams and audits (including third party vendor audits).
Back-end Collections Representative/Single Point of Contact
09.2014 - 01.2015
Job overview
- Evaluate clients’ financial situation for determination of reason for delinquency
- Collect on accounts 15-120 days past due
- Solicit for workout and foreclosure prevention options while staying in compliance with UDAAP and FDCPA guidelines
- Set up short term cure plans
- Provide customers with detailed information regarding modifications, trial payment arrangements and liquidation options
- Assist team managers with mentorship, morale building and coaching.
CitiMortgageIrving, TX
Team Lead/Escalations Agent/Loss Mitigation Specialist
03.2008 - 03.2014
Job overview
- Manage accounts 90-120 days past due
- Approve, set up and process payment arrangements
- Track call trends for weekly Quality Assurance updates and improvement opportunities
- Evaluate client financial information for default treatment options of loan modifications, short sales, repayment plans and forbearances
- Resolve escalated calls and client issues
- Track daily and monthly team goal metrics
- Utilize problem solving, negotiation, and decision-making skills for purpose of determining best default curing options.
Education
Grambling State UniversityGrambling, LA
Bachelor Nursing Degree Program
01.2007
University Overview
Huntington High SchoolShreveport, LA
Academic Diploma
05.2003
University Overview
Skills
- Payment reconciliation
- Complex Problem Solving
- Financial statement preparation
- Dispute Resolution
- Invoice Processing
- Long-term Client Relationship
- Credit management
- Microsoft Office (Word, Excel, PowerPoint)
- Account Reconciliation
- Account Auditing
- Data Entry
- Federal Regulation Compliance
- Legal and Regulatory Research and Interpretation
- Policy and Procedure editing, formatting, and distribution
- Accounts Receivable
- Task Prioritization
- Written and Verbal Communication
- Active Listening
- Analytical Skills/ Attention to Detail
- Reconciling charges
- Statement Generation and Review
- State Regulation Compliance
- Account audits
- Teamwork and Collaboration
- Proactive and Self-Motivated
- SAP
- Organizational Skills
References
References
Available upon requestQuote
I'm a forever learner. I'm forever learning.
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offReading, Journaling, Science Documentaries, Home Decor, Soduku, Beading, Hand Knitting
Reading, Journaling, Science Documentaries, Home Decor, Soduku, Beading, Hand Knitting
I am an avid reader. It just brings me peace. I prefer non fiction, anything that I can learn or absorb useable knowledge from. Reading and journaling go hand in hand for me. I love putting things into my own words or interpreting them to basic easy to share understanding. In my ongoing goal of maintaining inner peace, I have found many things that I am naturally talented at. I love having little pockets of free time to engage in these other hobbies. I truly believe that I'm always learning and will always be learning, so I tend to see things, read things or experience things that end up being applicable to my day to day life in some form or fashion. My hobbies help me create a little more balance in my life. They are things that bring me joy and are not dependent upon anything but just being; so even when some days are not as smooth I can always circle back to one of the other things I love and just rest in that and prepare to conquer tomorrow.
Timeline
Senior Accounts Receivable Analyst
Huntsman Building Solutions
09.2023 - 06.2024
Analyst, Account Receivables
XPO Logistics
09.2021 - 09.2023
Loan Advisor
Bridgecrest
12.2018 - 09.2021
Senior Compliance Analyst
Ditech Financial
01.2015 - 08.2018
Back-end Collections Representative/Single Point of Contact
09.2014 - 01.2015
Team Lead/Escalations Agent/Loss Mitigation Specialist
CitiMortgage
03.2008 - 03.2014
Grambling State University
Bachelor Nursing Degree Program
Huntington High School
Academic Diploma
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