GALVIN VAGUEZ
Manager
Providence,RI
Summary
Meticulous professional excellent at juggling multiple tasks and working under pressure. Seeking to be groomed as an expertise through extensive exposure to various processes in the industry.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
2
2
Certificates
5
5
Languages
Work History
Manager – Kitchen
Taste of India Restaurant
Providence, Rhode Island
08.2021 - Current
- Delivered in-depth training to workers to promote strong team performance.
- Managed restaurant marketing, sales building and community involvement.
- Kept facility compliant with health codes,license regulations, alleviating potentially heavy fines, handled, escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
Manager
Quality Fuels
Providence, Rhode Island
09.2018 - 07.2021
- Identified and resolved unauthorized, unsafe or ineffective practices
- Partnered with vendors and suppliers to effectively manage and budget.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Reviewed shift reports, trained new employees on proper protocols and customer service standards. Tracked employee attendance and punctuality.
- Monitored daily cash discrepancies, managed purchasing, sales, marketing and customer account operations efficiently.
- Managed over 200 customers per day and increased sales revenue by 20%
Front Office Manager
The Panoramic Getaway
Kerala, India
12.2014 - 08.2018
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records, trained employees through day-to-day work and complex problems.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent.
- Completed monthly payroll for 8 employees
- Performed billing, collection and reporting functions for office generating over INR 9,527,400/- annually
- Monitored and Handled reservations, payments for travel agents and customers
- Trained team members, hired, managed, developed and monitored goals, conducted performance reviews.
Duty Manager
Vivanta by Taj
Kerala, India
09.2013 - 11.2014
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability
- Developed schedules for up to 12 employees per shift
- Supported employees in meeting expectations, Maintained positive customer relations and implemented successful corrective actions.
- Effectively supervised staff of 12 personnel by implementing company policies, protocols, work rules and disciplinary action.
Front Office Supervisor
Fort Queen
Kerala, India
06.2012 - 08.2013
- Trained over 10 employees through day-to-day work and complex problems
- Established and updated work schedules, handled Check In's / Check Out's and external guest calls.
- Assisted staff with troubleshooting and resolution of software.
- Organized documents, travel vouchers and payment services.
Internship Trainee
Way To India
Bern, Switzerland
10.2011 - 12.2011
- Communicated effectively with staff and accepted critiques and suggestions for areas of improvement
- Interacted with customers by phone, email or in-person of 150 customers per day.
- Delivered support by handling range of routine and special requirements
- Collaborated in professional team to solve workflow issues.
Internship Trainee
Hotel Astoria
Lucerne, Switzerland
10.2010 - 03.2011
- Reported to instructor to receive day-to-day tasks and responsibilities
- Interacted with customers by phone or in-person to provide information
- Responsible for handling breakfast, lunch services for banquets and groups for 250 guest rooms.
Customer Contact Representative
Netstar BPO
Chennai, India
06.2006 - 04.2007
- Collaborated with other callers and representatives to complete tasks
- Made follow-up phone calls to customers about general issues
- Verified customer data through phone calls and emails
- Answered more than 500 calls per day promptly, maintained customer satisfaction, customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information
- Recommended products to customers, cultivated customer loyalty, promoted repeat business and improved sales.
Education
Master’s - Business Administration Hospitality Management
International School of Business Management
Switzerland 05.2011 - 03.2012
Post Graduate Diploma - Hospitality Management
Business And Hotel Management School
Switzerland 04.2010 - 05.2011
Bachelors of Arts - English
University of Madras
India 06.2006 - 05.2009
Higher Secondary - Science, Maths & Computer Application
St. Matthias A.I.H.S School
India 06.2003 - 05.2005
Skills
Trained, Supervised, Handled Front Office, Reservations
undefinedAccomplishments
Awarded as Most Outstanding Employee of the year
Awarded as the Employee of the Month
Certification
Arab Clients Training Programme - Kerala, India
Timeline
Manager – Kitchen
Taste of India Restaurant
08.2021 - Current
Manager
Quality Fuels
09.2018 - 07.2021
Arab Clients Training Programme - Kerala, India
04-2015
Front Office Manager
The Panoramic Getaway
12.2014 - 08.2018
Duty Manager
Vivanta by Taj
09.2013 - 11.2014
Front Office Supervisor
Fort Queen
06.2012 - 08.2013
Internship Trainee
Way To India
10.2011 - 12.2011
Master’s - Business Administration Hospitality Management
International School of Business Management
05.2011 - 03.2012
Internship Trainee
Hotel Astoria
10.2010 - 03.2011
Post Graduate Diploma - Hospitality Management
Business And Hotel Management School
04.2010 - 05.2011
Diploma in Fire and Safety Engineering - National Safety Council, India
05-2008
Bachelors of Arts - English
University of Madras
06.2006 - 05.2009
Customer Contact Representative
Netstar BPO
06.2006 - 04.2007
Higher Secondary - Science, Maths & Computer Application
St. Matthias A.I.H.S School
06.2003 - 05.2005
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