Galvinder Kour
Dana Point,CA
Summary
Highly-motivated employee with a desire to take on upcoming challenges and changes . Strong level of adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Great level coordination and dedication towards the work .
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
The Ranch At Laguna Beach
10.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk
Hyatt House
05.2024 - 09.2024
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
Kitchen/Cashier
Pizza Guys
03.2024 - 05.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Mountain Mikes Pizza
12.2023 - 05.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Front Desk Agent
Daxton Hotel by Hilton
12.2022 - 12.2023
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Supervised daily operations of hotel front desk in absence of manager.
Front Desk Receptionist
Hyatt Hotel
12.2021 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Opera knowledge.
Education
BBA - Airlines And Airport Management
Lovely Professional University
07.2023
Skills
- Customer Assistance
- Customer Service
- Payment Collection
- Guest inquiries experience
- Records Maintenance
- Cash Drawer Balancing
- Communication skills
- Complex Problem-Solving
Certification
I worked at the Daxton Hotel for a year and got a certificate for excellence in my work. participated in community service work as a volunteer and was awarded a certificate.
Activities & Honors
- I like to read the holy books; it is part of my daily life.
- I love swimming in my free time.
Timeline
Front Desk Receptionist
The Ranch At Laguna Beach
10.2024 - Current
Front Desk
Hyatt House
05.2024 - 09.2024
Kitchen/Cashier
Pizza Guys
03.2024 - 05.2024
Cashier
Mountain Mikes Pizza
12.2023 - 05.2024
Front Desk Agent
Daxton Hotel by Hilton
12.2022 - 12.2023
Front Desk Receptionist
Hyatt Hotel
12.2021 - 12.2022
I worked at the Daxton Hotel for a year and got a certificate for excellence in my work. participated in community service work as a volunteer and was awarded a certificate.
BBA - Airlines And Airport Management
Lovely Professional University
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