Galyna Landa
Plano,TX
Summary
Professional with solid background in business development and sales. Skilled in strategic planning, market analysis, and client relationship management. Strong focus on team collaboration and delivering results. Adaptable, reliable, and equipped with negotiation and communication skills that drive business growth.
Overview
35
35
years of professional experience
Work History
Online Customer Service Consultant
Luxury Boutique Odessa
01.2014 - 08.2023
- Handled escalated customer complaints with professionalism and empathy, working diligently to find satisfactory resolutions while preserving client relationships.
- Achieved high levels of first-contact resolution with thorough understanding of company products and policies.
- Implemented new strategies to improve online support procedures and boost overall team productivity.
Real Estate Agent
4V Odessa
01.2010 - 01.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Newspaper Editor
Zhaporizhzhia News
01.1989 - 01.1996
- Developed relationships with key industry sources for exclusive news coverage opportunities.
- Championed investigative journalism projects that led to impactful stories on local community issues.
- Implemented fact-checking processes to maintain accuracy and credibility in published articles.
Education
Master of Science - Management
Zhaporizhzhia National University
Zhaporizhzhia, Ukraine06-1991
Master of Science - Architectural And Building Sciences
Zhaporizhzhia State National Academy
Zhaporizhzhia, Ukraine06-1983
Skills
- Multitasking
- Critical Thinking
- Teacher Mentoring
- Expertise in history
- Editing skills
- Effective writing
- Editing and proofreading
- Analytical mindset
- Grammar mastery
Languages
Russian
Full Professional
Ukrainian
Professional Working
Timeline
Online Customer Service Consultant
Luxury Boutique Odessa
01.2014 - 08.2023
Real Estate Agent
4V Odessa
01.2010 - 01.2023
Newspaper Editor
Zhaporizhzhia News
01.1989 - 01.1996
Master of Science - Management
Zhaporizhzhia National University
Master of Science - Architectural And Building Sciences
Zhaporizhzhia State National Academy
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