Gamal Kito
Sunrise,FL
Summary
Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute helping a company grow. The goal is to change into the field of technology and be an analyst.
Overview
3
3
years of professional experience
Work History
Digital Personal Shopper
Walmart
01.2024 - Current
- Identified and tracked patterns based on data usage and trends to identify areas for improvement.
- Communicated with customers daily, providing friendly and courteous service, and answered questions.
- Maintain customer satisfaction with forward-thinking strategies.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Deal with more then over 60 customers and over 100 orders per day.
Customer Service Representative
AT&T
08.2021 - 03.2023
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Kept accurate records of all interactions, including customer names, order numbers, product sales.
- Created a new customer database by entering customer information into a database.
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Dealt with over 40 incoming calls per day.
Education
Data Analytics - Data Analytics
Coursea
Florida City, FL12.2024
Associate's Degree - Information Technology
Florida Community College
Lauderdale Lakes, FL01-2023
Skills
- Data Analysis Skills
- Communication Skills
- Power Bi
- Python
- Tableau
- Microsoft excel
- SQL
- Data Visualization
- Advertising and marketing
- Sales proficiency
- Prioritizing orders
- Decision-making
Languages
English
Native or Bilingual
Timeline
Digital Personal Shopper
Walmart
01.2024 - Current
Customer Service Representative
AT&T
08.2021 - 03.2023
Data Analytics - Data Analytics
Coursea
Associate's Degree - Information Technology
Florida Community College
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