Jonah Lanning
Clinton,MO
Summary
Recent college graduate with a B.S. in Criminal Justice & Criminology and strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Digital Personal Shopper
Walmart
06.2021 - 08.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Loaded and unloaded orders into customer's vehicles
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Consistently met deadlines and quality goals for accuracy and timeliness
- Helped customers locate products and checked store system for merchandise at other sites
- Worked productively with customers to meet order requirements and service expectations
- Analyzed customer feedback to identify areas of improvement in online shopping experience
- Reviewed orders prior to pick up for accuracy and purchase-by dates
- Tracked substitutions and informed customers of changes
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Dispensed up to 40-60 orders per day
- Picked up to 120 items per hour.
Crew Member/Line Cook
Hardee's
05.2018 - 05.2021
- Responsible for getting orders out quickly and accurately
- Collaborated with team members to complete orders
- Kept food preparation area, equipment, and utensils clean and sanitary
- Prepared products following restaurant, health, and safety standards and procedures
- Assisted other team members to achieve goals
- Trained new team members on procedures, customer service, and sales techniques
- Became familiar with products to answer questions and make suggestions
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Bachelor of Science - Criminal Justice
University of Central Missouri
Warrensburg, MO12.2023
Skills
- Attention to Detail
- Planning and Organization
- Exceptional Writer
- Customer Support
- Ethical & Honest
- Windows
- Google Drive
- Microsoft Office
- Data analysis skills
- Phone etiquette
- Decision-Making
Timeline
Digital Personal Shopper
Walmart
06.2021 - 08.2023
Crew Member/Line Cook
Hardee's
05.2018 - 05.2021
Bachelor of Science - Criminal Justice
University of Central Missouri