Gameka Smith
Houston,TX
Overview
4
4
years of professional experience
Work History
Retail Worker
QuikTrip
Lawrenceville, Georgia
05.2022 - 02.2024
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
Call Center Representative
GC Services
Copperas Cove, Texas
05.2023 - 09.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Sortation Associate
Amazon
Buford, Georgia
10.2022 - 12.2022
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Organized packages into designated containers for delivery.
- Operated conveyor belt systems to move items from one station to the next.
- Loaded and unloaded trucks with heavy lifting equipment as needed.
- Inspected packages for damage or incorrect labeling prior to sorting.
- Collaborated with other team members to ensure efficient workflow of packages through the process line.
- Provided support during peak periods by working extended shifts when required.
- Sorted packages into delivery routes by factors such as size, weight and destination.
Cashier
Kroger
Snellville, Georgia
10.2021 - 09.2022
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Followed company security procedures for handling large sums of money.
- Greeted customers upon their arrival and provided them with a warm welcome.
Cashier
Walmart
Loganville, Georgia
08.2020 - 03.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
McDonald's
Grayson, Georgia
12.2019 - 09.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, and floors.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
Education
Certified - Phlebotomy
Phlebotomy Training School
Houston, TX09-2024
High School Diploma -
Archer High School
Lawrenceville, GA05-2022
Skills
- Microsoft Word
- Customer Service
- Shipment Receiving
- Order Processing
- Loss Prevention
- Point of sale systems
- Complaint Handling
- Conflict resolution techniques
- Customer Assistance
- Effective Communication
- Flexible Schedule
- Attention to Detail
- Goal Setting
- Team Check-Ins
- Communication
Timeline
Call Center Representative
GC Services
05.2023 - 09.2023
Sortation Associate
Amazon
10.2022 - 12.2022
Retail Worker
QuikTrip
05.2022 - 02.2024
Cashier
Kroger
10.2021 - 09.2022
Cashier
Walmart
08.2020 - 03.2021
Cashier
McDonald's
12.2019 - 09.2020
Certified - Phlebotomy
Phlebotomy Training School
High School Diploma -
Archer High School