Gamze Akildiz
Burlingame,CA
Summary
Compassionate and dedicated employee with a natural ability to connect with customers and provide exceptional service. Known for a calm and empathetic demeanor, I excel in creating a supportive and reassuring environment with my team. My strong communication skills and patience from my years of experience enable me to effectively collaborate with others. Detail-oriented and reliable, I am committed to maintaining high standards of care and ensuring the comfort and well-being of every individual I assist.
Overview
5
5
years of professional experience
Work History
Volunteer
California Pacific Medical Center, Hospital
02.2024 - Current
- Provided support and companionship to patients in need of assistance.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Transported patients and helped with discharge procedures.
- Reported patient requests, concerns, and other observations to staff.
- Supported hospital staff by changing bedding and assisting with meals.
- Liaised between patients, families and hospital staff to relay information and coordinate care.
- Maintained accurate patient records, handling medical histories and medication schedules with sensitivity.
- Supported doctors and nurses in performing various medical procedures and tasks.
Shift Lead Supervisor
Pressed
08.2021 - 04.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Barista
Peets Coffee And Tea
09.2022 - 01.2023
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
Intern
Emily Beach for Congress
03.2022 - 06.2022
- Collaborated with team members for effective event planning and execution.
- Facilitated distribution of campaign materials, including flyers and posters, in key locations.
- Expanded personal knowledge of political strategy through participation in regular meetings with senior staff members.
- Analyzed voter data to identify key demographics and optimize targeting strategies.
- Developed persuasive pitch scripts for use during phone banking sessions that led to increased donor contributions.
Sales Associate
Old Navy
06.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Shift Leader
Baskin Robbins Ice Cream
05.2019 - 03.2020
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Associate of Science - Pre-Nursing
College of San Mateo
San Mateo, CA05.2026
High School Diploma -
Burlingame High School
Burlingame, CA05.2021
Skills
- Customer service focus
- Workplace Safety
- Decision-making capabilities
- Team Collaboration and Leadership
- Positive Attitude
- Strong verbal and written communication
Timeline
Volunteer
California Pacific Medical Center, Hospital
02.2024 - Current
Barista
Peets Coffee And Tea
09.2022 - 01.2023
Intern
Emily Beach for Congress
03.2022 - 06.2022
Shift Lead Supervisor
Pressed
08.2021 - 04.2023
Sales Associate
Old Navy
06.2020 - 03.2021
Shift Leader
Baskin Robbins Ice Cream
05.2019 - 03.2020
Associate of Science - Pre-Nursing
College of San Mateo
High School Diploma -
Burlingame High School
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