Gana Ndanu
Glenside,PA
Summary
Dynamic Med Tech with extensive experience at The Birches at Harleysville, adept in patient care coordination and HIPAA compliance. Proven ability to enhance patient satisfaction through compassionate interaction and meticulous medical record documentation. Skilled in specimen handling and maintaining equipment, ensuring optimal care and safety standards. Committed to continuous professional development.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Med Tech
The Birches at Harleysville
Harleysville, PA
10.2019 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Prepared solutions, stains and reagents in accordance with standards.
- Assisted physicians with diagnosing illnesses by promptly delivering detailed lab reports.
- Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
- Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
- Improved communication between departments by initiating regular updates on test status and availability of results.
- Conducted comprehensive equipment calibration checks, ensuring consistent performance levels across all testing instruments used within the facility.
- Continuously improved skills through ongoing education and professional development courses.
- Facilitated patient understanding and comfort during procedures, enhancing patient experience and satisfaction.
Administrative Assistant
Progressions Companies
Philadelphia, PA
01.2015 - 10.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Recovery Specialist
Phmcc
Philadelphia, PA
11.2010 - 12.2014
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
Education
Bachelor Of Social Work - Social Work
Temple University
Philadelphia, PAGeorge Washington High School
Skills
- HIPAA regulations
- Direct patient care
- Patient interaction
- Immunohistochemical testing
- Maintaining equipment
- Patient vital taking
- Medical record documentation
- Patient monitoring
- Specimen handling
- Patient assessments
- Infection control protocols
- Sanitation procedures
- Specimen collection
- Quality control procedures
- Patient care coordination
- Test result analysis
- Medication administration
- Patient care documentation
- Care plan development
- Maintaining inventory
- Staff management
- Managing schedules
Certification
Med technician
Languages
French
Native or Bilingual
Timeline
Med Tech
The Birches at Harleysville
10.2019 - Current
Administrative Assistant
Progressions Companies
01.2015 - 10.2018
Recovery Specialist
Phmcc
11.2010 - 12.2014
Bachelor Of Social Work - Social Work
Temple University
George Washington High School