Ganesh Waiba
Reynoldsburg,OH
Summary
Accomplished IT Technician and proactive Team Leader with a proven track record at Serenity Home Health Agency, LLC, and FedEx Supply Chain. Excelled in debugging, system performance optimization, and fostering team collaboration. Achieved significant improvements in operational efficiency and system reliability. Skilled in application installations and security patching, with a focus on strategic problem-solving and team development.
Overview
4
4
years of professional experience
Work History
IT Technician/Data Center Technician
Serenity Home Health Agency, LLC
10.2023 - 10.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Team Leader
Fedex Supply Chain
11.2020 - 10.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Bachelor of Science - Computer Science
Atlantis University
Miami, FL01-2016
Skills
- Debugging
- System performance optimization
- Application installations
- Security patching
Timeline
IT Technician/Data Center Technician
Serenity Home Health Agency, LLC
10.2023 - 10.2024
Team Leader
Fedex Supply Chain
11.2020 - 10.2023
Bachelor of Science - Computer Science
Atlantis University
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