Ganittha Jitphayak
Kaneohe,HI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Stay At Home Mom
At Home
Kaneohe, Hawaii
08.2020 - Current
- Organized daily schedules and activities, balancing multiple priorities and ensuring deadlines were met.
- Implemented educational and recreational activities to stimulate child development and learning.
- Managed household budget and expenses, demonstrating strong financial acumen.
- Collaborated with external service providers (e.g., contractors, educators) to ensure smooth operations and support family needs.
- Provided emotional support and guidance, fostering positive relationships within the family unit.
- Time management and organizational skills honed through balancing household tasks and childcare responsibilities.
- Effective communication skills developed through interactions with children, family members, and service providers.
Restaurant Waiter
Monsoon Thai
Portland, OR
07.2016 - 08.2020
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Greeted customers, provided menus and answered questions about menu items.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
Customer Service Executive
Net Design Group Company
Bangkok, Thailand
02.2014 - 05.2016
- Identified opportunities for process improvement within the customer service department.
- Prepared detailed reports of daily activities for management review.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
Internship Trainer
Woraburi Phuket Resort And Spa
Phuket, Thailand
04.2013 - 09.2013
- Provided information to guests on local attractions and services such as restaurants, entertainment venues, transportation options.
- Updated reservation system regularly with new bookings or changes in existing reservations.
- Processed check-ins and check-outs for guests in a timely manner, ensuring that all paperwork was completed accurately.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Delivered food orders promptly and courteously.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
Office Administrative Assistant
Air Asia Thailand
Bangkok, Thailand
03.2012 - 08.2012
- Sorted mail daily for distribution throughout the organization.
- Organized and maintained filing systems, both paper and electronic.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Provided administrative support to multiple departments within the organization.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Tracked project performance data to generate reports and keep management informed of important trends.
Call Center Representative
CMS IT Thailand Company
Pra Ram 9, Bangkok
03.2011 - 08.2011
- Sorted mail daily for distribution throughout the organization.
- Organized and maintained filing systems, both paper and electronic.
- Answered incoming calls in a timely manner and directed them appropriately.
- Tracked project performance data to generate reports and keep management informed of important trends.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Education
Associate of Arts - Journalism
Portland Community College
Portland, OR06-2019
Bachelor of Arts - Japanese
Naresuan University
Phitsanulok, Thailand05-2013
High School Diploma -
Nareerat School Phrae
Phrae, Thailand04-2009
Skills
- Organizational Skills
- Attention to Detail
- Analytical Thinking
- Friendly, Positive Attitude
- Decision-Making
- Cultural Awareness
- Communication
- First Aid/CPR
- Team building
- Data Entry
Languages
English
Full Professional
Thai
Native/ Bilingual
Japanese
Limited
Timeline
Stay At Home Mom
At Home
08.2020 - Current
Restaurant Waiter
Monsoon Thai
07.2016 - 08.2020
Customer Service Executive
Net Design Group Company
02.2014 - 05.2016
Internship Trainer
Woraburi Phuket Resort And Spa
04.2013 - 09.2013
Office Administrative Assistant
Air Asia Thailand
03.2012 - 08.2012
Call Center Representative
CMS IT Thailand Company
03.2011 - 08.2011
Associate of Arts - Journalism
Portland Community College
Bachelor of Arts - Japanese
Naresuan University
High School Diploma -
Nareerat School Phrae
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