GANIYAT BALOGUN
Document Processing Administrator
Harrisburg,PA
Summary
Results-driven Document Processing Administrator and Customer Service Representative with a proven track record at Maximus. Demonstrated expertise in process coordination and operational efficiency by consistently surpassing Quality Control Performance standards. Proficient in document review, team collaboration, and data accuracy, achieving marked improvements in applicant enrollment and customer satisfaction. Seeking to leverage skills in a challenging role that emphasizes operational excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Document Processing Administrator
Maximus
Harrisburg, PA
07.2023 - 06.2024
- Assisting in the process of completing applicant eligibility and enrollment from start to finish, supporting the PA Independent Enrollment team and the applicants.
- Review incoming documentation from physicians, Area Agencies on Aging, and Enrollment Brokers for completeness.
- Collaborated closely with the Document Processing Team to not only meet, but surpass our established Quality Control Performance expectations.
- Transfers documentation, with a cover sheet, to Agency Support Coordinators within three days of applicant selections.
- Utilizing multiple systems to move the application forward in the enrollment process.
- Collaborated with cross-functional teams to gather required documentation for project deliverables within a strict deadline.
- Maintained confidentiality and data integrity by handling sensitive information in accordance with company policies and procedures.
Customer Service Representative
EZ Pass NJ
New Jersey, NJ
12.2022 - 06.2023
- Opens customer accounts by recording account information.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Attracts potential customers by answering questions about products and services, and suggesting information about other products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated databases with new and modified customer data.
Education
Post-Graduate Certificate - Strategic Manangement
University of Ilorin
Kwara State, Nigeria08-2013
Bachelor of Science - Economics
University Of Ilorin
Kwara State, Nigeria05-2011
Skills
- Process Coordination
- Familiarity with Software Tools
- Document Review
- Organized Task Prioritization
- Operational Efficiency
- Effective Team Engagement
- Effective Multitasking
- Data Accuracy Management
Certification
- Certification in Management
- Certification in Data Processing and Management Information System
Timeline
Document Processing Administrator
Maximus
07.2023 - 06.2024
Customer Service Representative
EZ Pass NJ
12.2022 - 06.2023
Post-Graduate Certificate - Strategic Manangement
University of Ilorin
Bachelor of Science - Economics
University Of Ilorin
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