Garetha Beard
Hodge,LA
Summary
Dynamic and compassionate professional with a diverse background in client care and service management, notably at Hearts Desire LLC. Excelled in enhancing customer satisfaction and streamlining operations, backed by expertise in Microsoft Office and exceptional customer relations. Achieved significant improvements in client engagement and operational efficiency, demonstrating a commitment to excellence and a proactive approach to problem-solving.
Overview
17
17
years of professional experience
Work History
Direct Service Worker
Hearts Desire LLC
Monroe, LA
04.2023 - Current
- Provided direct care to individuals with disabilities in a residential setting.
- Supported individuals in developing independent living skills and daily activities of living.
- Assisted individuals in accessing community resources, such as recreational activities and medical services.
- Monitored health conditions and reported changes to appropriate personnel.
- Coordinated transportation for appointments, errands, and other needs as required by each individual's plan of care.
- Engaged clients in meaningful activities tailored to their interests and abilities.
- Facilitated communication between family members and caregivers and service providers.
Bingo Caller
La Bam Fastpitch
Hodge, AL
04.2017 - Current
- Protected the company's reputation and built a loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Pay the winners after each game.
- Balance the spreadsheets.
- Balance the money drawer.
- Responsible for deposits.
- Greeted players and ensured a pleasant atmosphere.
- Explained rules of the game to new players.
- Called out numbers using traditional bingo lingo.
- Monitored bingo cards for winners and verified winning patterns.
- Made announcements regarding upcoming games, special events and promotions.
- Collected cash payment from players prior to each game.
Cashier
Super Save #2
Jonesboro, LA
11.2020 - 01.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Pre-K Teacher Assistant
Union Bee Headstart Program
Hodge, LA
08.2018 - 03.2019
- Prepared bulletin boards, classroom materials, and individual student portfolios to support teacher plans.
- Marked homework assignments, tests, and special projects.
- Modeled and taught basic and advanced social skills, conflict management techniques, and study approaches to students.
- Planned and implemented developmentally appropriate activities to engage Pre-K students in learning.
- Created a positive, nurturing classroom environment that encourages children's exploration and curiosity.
- Provided individualized instruction to meet the needs of each student.
- Collaborated with other teachers to plan and execute field trips and special events.
Assistant Manager
Sonic Drive In
Jonesboro, AL
02.2008 - 08.2018
- Enforced company policies and procedures to strengthen operational standards across departments.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Maintained a positive work ethic and commitment to providing excellent service to improve operational efficiency and customer satisfaction.
- Responsible for bank deposits.
- Certified in SERV Safe.
- Managed customer service inquiries and complaints in a timely manner.
Cashier/Service Desk Associate
Wal-Mart
Jonesboro, AL
11.2013 - 01.2017
- Trained new team members in cash register operation, stock procedures, and customer service.
- Inspected items for damage, and reported issues to the supervisor to return unsalable merchandise, and obtain replacements for customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Face-to-face customer relations.
- Handled money, debit, and credit card transactions.
- Bagged merchandise.
- Responsible for returns and refunds.
Education
Bachelor of Science - Accounting
Grambling State University
Grambling, LA12-2024
Associate of Applied Science - Business Administration
Central Louisiana Technical Community College
Alexandria, LA05-2015
Skills
- Inventory control
- Microsoft Office expertise
- Customer relations
- Product and service knowledge
- Records management
- Keyboarding
- Customer service
- Safety awareness
- Social enrichment
- Activity planning
- Medication administration
- Transportation
- Patient care
- Daily living activities
- Mobility assistance
- Light housekeeping
- Compassionate client care
- Personal hygiene assistance
- Meal preparation
- First aid and safety
- Client transport
- Activities of daily living assistance
Timeline
Direct Service Worker
Hearts Desire LLC
04.2023 - Current
Cashier
Super Save #2
11.2020 - 01.2023
Pre-K Teacher Assistant
Union Bee Headstart Program
08.2018 - 03.2019
Bingo Caller
La Bam Fastpitch
04.2017 - Current
Cashier/Service Desk Associate
Wal-Mart
11.2013 - 01.2017
Assistant Manager
Sonic Drive In
02.2008 - 08.2018
Bachelor of Science - Accounting
Grambling State University
Associate of Applied Science - Business Administration
Central Louisiana Technical Community College
Similar Profiles
Anthony GilbertiAnthony Gilberti
Wood Shop at Chrome Hearts LLCWood Shop at Chrome Hearts LLC
TARA WALTERSTARA WALTERS
Operations Manager/Lead Clinician at Helping Hearts Heal Counseling Services, LLCOperations Manager/Lead Clinician at Helping Hearts Heal Counseling Services, LLC
Susan SchroderSusan Schroder
Flower Engineer at Hearts & Petals LLCFlower Engineer at Hearts & Petals LLC