Malaa Jackson

Hammond,LA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.

Overview

years of professional experience

Certification

Work History

Direct Service Worker

Dream Team Of Hammond

05.2023 - Current

Maintained clean, safe, and well-organized patient environment.
Monitored progress and documented patient health status changes to keep care team updated.
Supervised daily activities and provided assistance to staff.
Developed rapport to create safe and trusting environment for care.

Customer Service Representative

Lowes Home Improvment

03.2022 - 08.2022

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.

Warehouse Order Selector

Walmart Distribution Center

01.2021 - 02.2022

Wrapped pallets in shrink wrap prior to loading.
Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Recorded information, shortages, and discrepancies to keep records current and accurate.
Operated pallet jacks to safely transport goods from warehouse to shipping area.

Education

Bachelor Of Business Administration - Supply Chain Management

Southeastern Louisiana University

Hammond, LA

Skills

Medical Records Management
Community Integration
Direct Supervision
Bandage Care
Order Fulfillment
Product Organization
Research
Invoice Preparation and Processing
Reading Comprehension
Microsoft Word
Computer Proficiency
Stocking and Replenishing
Customer Retention Strategies

Product Promotion
Customer Consulting
CPR Certified
Heavy Machinery Operation
Warehouse Organization
Standard Operating Procedures Proficient
Process Payments
Inventory Transport
Pick Sheet Reading
Pulling Requests
Product Signage and Labeling
Pick Products
Audit Inventory