Garfield Williams
Yonkers,NY
Summary
Over four years of experience as delivery person working with small to large companies. Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Pursuing similar position where focus and dedication are highly sought.
Overview
8
8
years of professional experience
Work History
Courier
Instacart
01.2024 - Current
- Utilized the Instacart app to fulfill grocery orders, ensuring accuracy and efficiency throughout the shopping process
- Delivered groceries promptly and provided excellent customer service, addressing any concerns or inquiries
- Employed hot and cold bags to preserve the quality of groceries during transport.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
Medical Courier
LMV Logistics
07.2022 - 01.2024
- Facilitated the pickup and delivery of medications from various pharmacies to patients' residences, hospitals, or business offices
- Utilized app-based systems for order confirmation and verification, ensuring accurate and timely deliveries
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules
- Maintained a commitment to exceptional customer service, including pre-delivery communication to ensure customer availability
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport
Medical Courier
Nillam Logistics
04.2021 - 07.2022
- Executed daily pickups and drop-offs of COVID tests across multiple states, utilizing efficient route planning and the OnFleet app for task management
- Provided exemplary customer service, ensuring client satisfaction and retention
- Maintained punctuality for all pickups and deliveries, optimizing efficiency and reliability
- Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures
- Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries
Amazon Delivery Driver
Amazon
03.2020 - 04.2021
- Operated Amazon's proprietary app to fulfill customer orders and efficiently load groceries into the vehicle for timely delivery
- Demonstrated outstanding customer service skills, fostering positive interactions and rapport
- Ensured prompt and efficient delivery of groceries to customers, prioritizing timeliness and professionalism.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Senior Team Leader
Mercy Drive Inc.
05.2016 - 03.2020
- Supervised and trained staff while working closely with developmentally disabled adults, imparting essential daily living and social skills
- Oversaw staff both on-site and during field trips, maintaining a safe and supportive environment
- Managed administrative tasks including creating monthly activity calendars and maintaining attendance records using the Ever system
- Developed comprehensive training programs to equip team members with the necessary skills for success in their roles
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence
Education
High School Diploma -
St. Andrew Technical High School
Bachelor of Arts (B.A.) -
University of Phoenix
01.2019
Skills
- Proficient in computer operations, including software applications and navigation
- Over a year of experience delivering exceptional customer service in diverse settings
- Schedule Adherence
- Working Independently
- Attention to Detail
Timeline
Courier
Instacart
01.2024 - Current
Medical Courier
LMV Logistics
07.2022 - 01.2024
Medical Courier
Nillam Logistics
04.2021 - 07.2022
Amazon Delivery Driver
Amazon
03.2020 - 04.2021
Senior Team Leader
Mercy Drive Inc.
05.2016 - 03.2020
High School Diploma -
St. Andrew Technical High School
Bachelor of Arts (B.A.) -
University of Phoenix
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