Summary
Overview
Work History
Education
Skills
Timeline
Generic

Garima Agnihotri

Union,Kentucky

Summary

Reliable business professional with experience in SAP delivery management, process improvement. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

8
8
years of professional experience

Work History

Senior Consultant

Infosys Ltd.
12.2019 - Current
  • End to end delivery including Transition, Stabilization, Operations, and Closure
  • Incident, Change, Problem, and Risk management
  • Continual service improvements
  • Handled large cross tower teams in various geogriphical
  • Team and Client Management, SLA and KPI management
  • Part of transition, secondary and primary support for various engagements
  • Experience in handling RFPs, SOWs
  • Defining and following processes along with the related SOP’s
    Involved in project level audits like PMRs, Incidents, Changes
  • Optimized resource allocation by analyzing project requirements thoroughly and assigning appropriate personnel
  • Enhanced team performance by implementing training programs and fostering a collaborative work environment
  • Experience with ITIL Framework
  • Tech experience in BW/4HANA, CDS views, BW on HANA
  • Consultant dealing in SAP Native HANA, HANA Modelling, CDS views, BW/BO implementation, JIRA tool. Experience in source systems like ECC, CRM and HANA

Lead Consultant

Genpact
07.2018 - 12.2019
  • Technical and Team lead for a large team which worked on Implementing SAP Solutions for global customers

Consultant

Deloitte
12.2015 - 06.2018
  • SAP HANA developer of the team primary responsibilities included implementing different module reports, gather business requirements for the reports from the business.
  • Worked on creating HANA calculation views, input parameters using BW models and SLT replicated tables.

Education

Bachelors of Engineering - Computer Science

Rajiv Gandhi Technical University
Bhopal, India

MBA -

Balaji Institute of International Business
Pune, India
04.2010

Skills

  • Service Delivery
  • Operations Management
  • Team Management
  • Track, create and present WSR, MSR and QSR to client
  • SLA and KPI management
  • Define process, create SOPs
  • Audit upcoming changes, ensure no unauthorized changes are implemented
  • Define and follow RACI as required
  • RFPs and SOWs
  • Incident, change, problem, risk management
  • Manage large teams and clients across geographies

Timeline

Senior Consultant

Infosys Ltd.
12.2019 - Current

Lead Consultant

Genpact
07.2018 - 12.2019

Consultant

Deloitte
12.2015 - 06.2018

Bachelors of Engineering - Computer Science

Rajiv Gandhi Technical University

MBA -

Balaji Institute of International Business

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Garima Agnihotri