Pintu Das
Cloud Service Manager @ SAP Labs India | IT Service Delivery | Agile Project management
Bengaluru,KA
Summary
Successful IT professional offering 22 years of experience in demanding environments focused on producing cutting-edge designs for various industries. Skilled in directing development with creative and performance-oriented approach. Well-organized and customer-focused with proven skills in project management and team leadership. Certified in PMP, Scrum methodology, Leading SAFe 5.0, ITIL, Red Hat Certified Engineer (RHCE), and VMware Certified Professional (VCP), which demonstrate expertise in different domains of Information technology. Extensively worked on Project Management, Transition and transformation, IT Service Delivery, and Leading and mentoring Teams.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
Work History
Senior IT Consultant
SAP Labs India
05.2021 - Current
- Review partners delivery status based on defined SLA / KPI.
- Manage daily operations, ensure timely execution of activities.
- Drive innovation to optimize, automate and standardize operational delivery processes.
- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA.
- Evaluated the effectiveness of existing SLAs and proposed revisions to better serve the needs of both internal and external stakeholders.
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to team members.
- Optimized internal communication strategies to facilitate rapid resolution of client concerns or inquiries regarding SLAs adherence.
- Collaborated with cross-functional teams to optimize the delivery of services in accordance with established SLAs.
- Built strong relationships with key stakeholders, fostering open communication channels for successful project outcomes.
- Enhanced customer satisfaction by effectively addressing escalations and resolving issues in a timely manner.
- Managed IT projects from inception to completion, ensuring timely delivery and high-quality results.
- Analyze and automating various most common operational tasks.
Project Manager
Mercedes-Benz Research and Development India
07.2019 - 04.2021
- Accountable for entire project scope, project team, resources, and success or failure of project.
- Interacts with key Business Stakeholders, Engineering/Product Leaders, and Executive sponsors.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Ensures ongoing communication of progress against project objectives.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Manage product lifecycle, understand stakeholder's and executive sponsor's requirements.
- Lead multiple Scrum teams and ensure team lives agile values and principles, follows processes and best practices.
- Organize and lead Scrum meetings such as grooming, planning, review and retrospective.
- Coach Teams and share best practices of Agile.
- Lead and collaborate with geo-diverse teams and stakeholders.
Account Delivery Manager
Hewlett Packard Enterprise
03.2008 - 07.2019
- Enhanced client satisfaction by effectively managing account delivery and ensuring timely completion of projects.
- Established clear lines of responsibility among team members fostering environment of accountability.
- Collaborated with sales teams to identify new business opportunities within existing accounts, leading to revenue expansion.
- Ensured timely issue resolution through close monitoring of projects schedules and proactive engagement with relevant stakeholders.
- Conducted regular reviews of account performance metrics, identifying areas of improvement and implementing necessary adjustments.
- Championed innovative solutions that addressed unique client challenges, leading to increased customer loyalty and retention rates.
- Implemented robust quality control measures throughout delivery lifecycle reducing errors by 30%.
- Monitored service level agreements, ensuring adherence to contractual obligations and maximizing client satisfaction levels.
- Streamlined communication between clients and internal teams for improved collaboration and project outcomes.
- Adapted resource allocation plans based on changing client needs or shifting priorities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Perform P&L Financial Planning, forecasting, and Reporting
- Plan workforce management for direct on-shore and off-shore resourcing, and contingent labour.
Senior Project Engineer - Linux & Opensource
Wipro
05.2007 - 02.2008
- Pre Sales & Implementation activity in Linux and Open-Source Products.
- Capture customer requirement and provide the technical solution to customers.
- Analyze an organization's overall business and establish how information technology is used there.
- Assess new computing applications to for suitability with existing hardware and operating systems.
- Provide detailed information about costs and benefits of various computing applications.
- Create architectural plans outlining the structure of new computing applications.
- Lead a team of specialists to design and build new computing solutions.
- Test and review new computing solutions and fix any problems.
- Explain to people throughout an organization how the application will affect their work.
- Develop training manuals and run training sessions to show clients how to use the application.
- Implement the solution and work with the customer to improve as per their application.
- Reduced project waste through efficient designs, resulting in 10% cost reduction.
Technical Support Engineer
ACCEL Frontline Ltd.
02.2003 - 05.2007
- Facility Management Support to Banking and Financial customers.
- Test new systems, and commission and install new applications.
- Deliver SLA based support for Servers, IT equipment, and Network.
- Prepare technical documentation, including standards, procedures, and definitions.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Monitor the growth of the organization business and plan its capacity, security requirements.
- Monitor the performance and security of the IT infrastructure, and minimize the risks.
- Train people to use the organization's computer system or organize external training programmers, particularly for new software.
Technical Support Engineer
HCL Infosystems Ltd.
07.2002 - 01.2003
- Facility Management Support to Financial customers.
- Test new systems, and commission and install new applications.
- Deliver SLA based support for Servers, IT equipment, and Network.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Streamlined support processes for increased efficiency and reduced response times.
- Train people to use organization's computer system or organize external training programmers, particularly for new software.
Education
Bachelor of Engineering (B.E.) - Electronics And Communications Engineering
The University of Burdwan
Kolkata, India 01.1998 - 04.2002
Skills
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Websites
Certification
Project Management Professional (PMP), Project Management Institute, 10/01/20, 10/01/23
Timeline
Senior IT Consultant
SAP Labs India
05.2021 - Current
Project Manager
Mercedes-Benz Research and Development India
07.2019 - 04.2021
Account Delivery Manager
Hewlett Packard Enterprise
03.2008 - 07.2019
Senior Project Engineer - Linux & Opensource
Wipro
05.2007 - 02.2008
Technical Support Engineer
ACCEL Frontline Ltd.
02.2003 - 05.2007
Technical Support Engineer
HCL Infosystems Ltd.
07.2002 - 01.2003
Bachelor of Engineering (B.E.) - Electronics And Communications Engineering
The University of Burdwan
01.1998 - 04.2002