Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Garland Love

Ontario,CA

Summary

Proven to enhance customer satisfaction and streamline operations, I leveraged strong multitasking and in-depth liquor knowledge at Raquel’s Jazz Lounge to elevate service quality. My ability to foster team communication and efficiently manage high-volume events has consistently developed loyal clienteles and improved business outcomes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bartender

Raquel’s Jazz Lounge
02.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender

Omni Hotel
03.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender

Blueberry Hill
06.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Staffing Agency

Instawork
12.2020 - Current
  • Conducted thorough candidate screening processes to ensure suitability for specific roles and client requirements.
  • Managed a large database of qualified professionals, efficiently matching their skills to suitable job openings in real-time when needed.
  • Negotiated contracts with new clients to secure profitable business partnerships for the agency.
  • Established trusted relationships with candidates, offering valuable career advice and support throughout their job search journey.

People Ready

Staffing Agency
01.2017 - Current
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Acted as first point of contact for visiting clients and customers.
  • Fielded customer complaints and notified managers.
  • Handled customer inquiries with professionalism, providing accurate information and helpful assistance when needed.




Bartender

Sports Hookah Lounge
03.2024 - 07.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Concessions Cashier

SoFi
05.2021 - 01.2024
  • Improved customer satisfaction by providing efficient and friendly service at the concession stand.
  • Responded to customer complaints to help resolve issues.
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Operated POS systems proficiently for accurate order processing and payment collection.

FOH Manager

Halloween City
09.2017 - 10.2019
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Implemented new menu items in coordination with the chef, boosting overall sales revenue.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.

Budtender

Metro Green Meds
02.2017 - 02.2018
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.

Cashier

Target
05.2016 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Package Handler

Fed Ex
07.2010 - 03.2016
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Followed safety regulations to maintain safe work environment.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.

Smx

Staffing Agency
07.2015 - 01.2016

Multiple general labor positions thru staffing agency seasonal work such as Amazon, kohls, Aaron’s warehouse.

  • Worked effectively in fast-paced environments.

Education

Associates - Business Admin

Chaffee College
Rancho Cucamonga, CA

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Cannabis strain familiarity
  • Product Merchandising
  • Customer Education

Certification

Alcohol certification

RBS

Food handlers card

Languages

English
Full Professional

Timeline

Bartender

Sports Hookah Lounge
03.2024 - 07.2024

Bartender

Raquel’s Jazz Lounge
02.2024 - Current

Bartender

Omni Hotel
03.2023 - Current

Bartender

Blueberry Hill
06.2022 - Current

Concessions Cashier

SoFi
05.2021 - 01.2024

Staffing Agency

Instawork
12.2020 - Current

FOH Manager

Halloween City
09.2017 - 10.2019

Budtender

Metro Green Meds
02.2017 - 02.2018

People Ready

Staffing Agency
01.2017 - Current

Cashier

Target
05.2016 - 01.2017

Smx

Staffing Agency
07.2015 - 01.2016

Package Handler

Fed Ex
07.2010 - 03.2016

Associates - Business Admin

Chaffee College
Garland Love