Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Garlo Kaie Farley

Hyattsville,MD

Summary

Dynamic IT Consultant with extensive experience at MTN Liberia, specializing in network design and project management. Proven track record in database migration and technical support, enhancing operational efficiency. Adept at stakeholder engagement and team coordination, driving successful software deployments and ensuring service availability across multiple platforms.

Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.

Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Results-driven Consultant with comprehensive experience leading and improving industry operations. Uniquely qualified to navigate rigors of latest standards, specifications and protocols for organizational and regulatory needs fulfillment. Lends complex roadmaps and calls-to-action to regularly achieve ambitious objectives.

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Strategic Consultant known for high productivity and efficiency in task completion. Specialize in business process optimization, risk management, and stakeholder engagement. Excel in problem-solving, communication, and adaptability to ensure successful project outcomes. Navigate complex challenges using analytical skills and collaborative approach to drive organizational improvements.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Consultant

SSICT Services, Inc.
07.2021 - 06.2023
  • Deploying Membership Database for the Liberia Girl Guides Association
  • Managing Projects for the creation of Software Systems for clients
  • Planning, Creating and Implementing Network designs for clients’ Offices
  • Providing Technical Support and assistance for Customers and clients
  • Installing, configuring, testing and troubleshooting network devices for customers
  • Overseeing integrations to and Migrations of databases to different platforms( NDG with mobile applications )
  • Planning WBS (Work Breakdown Structures) with Projects Implementation Partners
  • Configuration and Installations of CPE (Customers Premise Equipment for Internet, etc.)
  • Troubleshooting CPEs and Networks

Senior IT Officer

International Rescue Committee
05.2019 - 05.2021
  • Managing Applications used for Financial Services (BVA, SUN and Sun Virtual Machine)
  • Support for M & E Teams, installation and Troubleshooting of CommCare Software and Tablets
  • Managing Technical Projects deliverables, Work plans, and reporting
  • Providing Support for Major Partners Projects (PACS, INSITU)
  • Creating Work plans for the Implementation of Technical Support for Various Counties Offices
  • Development of Work plans, Work Breakdown structure and SoW(Scope of Work) for various Projects Implementations
  • Interfacing various services providers and troubleshooting to maintain service availability
  • Troubleshooting and maintenance of links to and between various office sites
  • Maintaining the Windows domain and several virtual machines and supporting users’ activities and connections to the domain
  • Providing Box Drive Training for Internal Staff
  • Providing Box Drive Support and Migrations for Internal Staff

IS Consultant, Projects

Centrixx Liberia
01.2018 - 12.2018
  • Managing of client’s projects and requests from analysis to completion
  • Implementation of various projects, inventory applications, designing and implementation of networks for various customers, PBX, PABX
  • Network analysis and designs, assisting in the implementations of Service delivery platforms (SDMS) and providing activity listing
  • Installations of printer services, connecting and maintaining network connections
  • Providing recommendations for the purchases of IT-equipment or IT-related equipment along with procurement services
  • Installations, Troubleshoot Wi-Fi Equipment for Various Offices and Sites

IS Planning (Architecture Planning) Specialist

MTN Liberia
05.2016 - 10.2017
  • Planning Team– tasked with moving the Telco to IPv6
  • Leading and implementing projects, planning Enterprise Business Units Implementations and links designs
  • Install Maintain and troubleshoot fiber systems
  • Monitor and providing reports on critical nodes and directing engagement for resolutions
  • Supporting EBU Clients, assisting in Installations of Point to Point—Multipoint Connections, Configuration and maintenance of Links, etc
  • Initiating, Implementing and assisting the following projects and enterprise designs for MTN Liberia: Implementation of BMC Remedy for MTN Liberia, MTN Liberia SpeedTest, MTN.NET PoP separation and On-ramp project, Architectural designs for MTN Liberia and Customers Site Projects, Solarwinds Networking Monitoring systems, IP Pool Management and Allocation in line with the Planning Manager, Projects Managements, documenting LAN infrastructures, performing Critical Nodes audits, MTN COM Onboarding and Office 365 with the System Admin
  • Working with the Security Officer to perform – report on security issues and conduct security in-house trainings

Enterprise Architecture Planning Specialist

MTN Liberia
03.2014 - 04.2016
  • Assisting the Project Manager for MTN Liberia on Moving the Mobile Money Wallet from Fundamo\Visa to ECW(Ericson Coverage Wallet)
  • Assisting in Projects Migration and additional features updates on several customer focused platforms (Mobile money DSTV, Mobile Money LEC, etc.)
  • Assisting the Project Manager on the Migration of reporting services from MIS ( RiskSecure ) to BiB for MTN Liberia
  • Monitoring and maintenance for platforms, providing of decisions sensitive reports to Management on all platform transactions for actions – Mobile Money, AXON SIM Registrations
  • Team member in the Deployment of patches ( for services change) and updates for various clients and income generation applications, Testing and Monitoring of Patches Deployed for Mobile Money and SIM Registrations
  • Running Queries against various databases, and the generation of management sensitive reports

Mobile Money Engineer

MTN Liberia
03.2012 - 02.2014
  • Providing platform availability by resolutions of incidences and tickets (Level 1 and 2 Support partnering with Swifta/Fundamo/Visa)
  • Providing reports and assisting on various integrations projects for MTN Liberia ( School fees portal, MoMo rate change portal)
  • Configurations and updates of rate changes portal for MTN Liberia Mobile Money
  • Assisting with the Updates of applications and the MTN Liberia Websites
  • Providing SIM and MoMo Reports to CEO and Senior Management
  • Assisting Enterprise Solutions Engineer for solution design for Implementation of Axon and Tabs Convergence for MTN
  • Keeping Track of all level 3 patches deployed, testing, issues and resolution – follow on tickets submitted to Fundamo/Visa, and providing confirmation on issues resolutions

Application Support Administrator

MTN Liberia
07.2011 - 02.2012
  • Managing MIS (Information’s systems) and Anti Money Lauding platforms
  • Providing support for Axon SIM registrations platforms for MTN Liberia
  • Troubleshooting and Installations of devices (Sim registration and MoMo) for agents use
  • Providing updates and generating reports for various agents and back office clients
  • Assisting in managing and providing updates for MTN Intranet and internet
  • Providing reports on new and active subscribers for payment allocations for agents for Sim and Mobile money registrations
  • Providing internal staff Trainings and Supports for various application and devices-agents
  • Assisting Mobile Money Back Office with reconciliation activities

Consultant, Project Manager (Team Lead)

Vinjims Consults
01.2010 - 06.2011
  • Managing Software Projects on behalf of Vinjims Consults for the Creation of software systems for clients
  • Providing Technical support and assistance for customers
  • Overseeing the Migration of the Birth Registration Software to different platforms
  • Overseeing and Migration of databases to suit users’ specification
  • Overseeing the decentralization and integration of Birth Registrations software in various locations in Country for the Ministry of Health in Liberia
  • Creating Of application for the Management of funds for the Social CASH programs by UNICEF Liberia to assist rural dwellers
  • Lead a Team of developers as required for the demands of the organization
  • Serving as Senior Instructor On Trainings and Capacity Buildings

Consultant and Project Manager

Consult-IT
01.2010 - 06.2011
  • Providing various computers services to clients and customers
  • Serving in the Capacity as Managing Partner for a Consultancy
  • Creating Management applications for various services delivery institutions
  • Creation-designing and Implementation of Networks (from design stages to completion.)
  • Providing computer instructions to high-school students on internet and other related use for the period of two (2) months

IT and Network Technician

West Africa Telecoms
06.2008 - 10.2009
  • Installation of CPE equipment at Customers sites
  • Configurations and troubleshooting of Customers’ internet equipment, routers
  • Designing and installations of Customer networks

Education

MBA - Finance, Economics

Cuttington University Graduate School
Monrovia, Liberia
09-2015

Bachelor’s degree - Social science, Economics

African Methodist Episcopal University
Monrovia, Liberia
11-2010

Associate of Science - e-Technology Computing

National Institute of Information Technology (NIIT)
Accra, Ghana
02-2007

Skills

  • Network troubleshooting
  • Project management
  • Database migration
  • Technical support
  • Software deployment
  • Client relations
  • Requirements analysis
  • Network design
  • Data reporting
  • Team coordination
  • Vendor management
  • Process improvement
  • User training
  • Security protocols
  • Team collaboration
  • Analysis & evaluation
  • Product life cycle management
  • Content management system
  • Project leadership
  • Work product development
  • Verbal and written communication
  • NET framework
  • Resource allocation
  • Decision-making
  • Stakeholder engagement
  • Change management
  • Business presentation
  • Cultural awareness
  • Data analytics
  • Software troubleshooting
  • Strategic growth management
  • Processes and procedures
  • Assessments
  • Time management
  • Employee management
  • Reporting writing
  • Technical review
  • Work Planning and Prioritization
  • Client engagement
  • Disaster recovery planning
  • Organizational development
  • Market penetration
  • Quality assurance
  • Proposal development
  • Attention to detail
  • Timeline development
  • Process optimization
  • Staff management

Certification

  • Programming Java, MySQL, MSSQL, Visual Basic, C#, Linux
  • BASH Scripting (Linux), PL/SQL Scripting (Oracle) – Koenig Solutions
  • Maintaining MySQL, MSSQL databases for medium to large scale projects.
  • Fiber Systems maintenance, Testing and Troubleshooting
  • Frontend and Web Development, Mobile Development, UX and Responsive designs, Computational Thinking, MVC Application Framework
  • Configuration of CISCO Routers and Switches
  • Computer Security Engineering
  • GSM/UMTS/LTE network maintenance, testing and troubleshooting
  • Planning, Configurations, installations and testing of Point to MultiPoint sites, sectors alignment and availability

Timeline

Consultant

SSICT Services, Inc.
07.2021 - 06.2023

Senior IT Officer

International Rescue Committee
05.2019 - 05.2021

IS Consultant, Projects

Centrixx Liberia
01.2018 - 12.2018

IS Planning (Architecture Planning) Specialist

MTN Liberia
05.2016 - 10.2017

Enterprise Architecture Planning Specialist

MTN Liberia
03.2014 - 04.2016

Mobile Money Engineer

MTN Liberia
03.2012 - 02.2014

Application Support Administrator

MTN Liberia
07.2011 - 02.2012

Consultant, Project Manager (Team Lead)

Vinjims Consults
01.2010 - 06.2011

Consultant and Project Manager

Consult-IT
01.2010 - 06.2011

IT and Network Technician

West Africa Telecoms
06.2008 - 10.2009

MBA - Finance, Economics

Cuttington University Graduate School

Bachelor’s degree - Social science, Economics

African Methodist Episcopal University

Associate of Science - e-Technology Computing

National Institute of Information Technology (NIIT)
Garlo Kaie Farley