Jason De Leon

• Consult and support Mr. Smith Accounting office with his network, hardware and software needs
• Install and configure all devices, and provide support for all network needs.

• Oversaw End User functions at Sanofi and Genzyme sites in Cambridge and Canton.
• Directed operational tasks for 20 technicians stationed at various locations.
• Supervised daily workflow of technicians.
• Led daily morning calls with tech teams to address unresolved technical issues.
• Drafted annual evaluations for technical staff.
• Developed and revised organizational policies.
• Generated reports to analyze compliance with SLA benchmarks.
• Contribute to management meetings by presenting reports.

Audio-Visual (AV) Experience.

• Worked with the Bioinformatics group to design and build Sanofi's first 3D visualization lab and conference room. The 3D visualization lab allowed the scientist to perform a visual analysis of molecules at an atomic-level detail. The room consists of two high-resolution projectors ($50,000 each) that produce images for the left and right eyes to create the 3D effect. The scientist used a 3D commercial software program PyMOL to visualize flu particles, and powers them through a local computer cluster.
• Served as primary liaison for addressing technical issues post-completion of 3D visualization lab.
• Addressed and troubleshot issues in network, software, screen setups, and projectors alongside various vendors.
• Collaborated with AV team to maintain functionality of all conference rooms at Cambridge sites.
• Collaborated with end users to troubleshoot non-bookable conference rooms.
• Configured AV equipment in conference rooms for efficient meeting facilitation.
• Troubleshot technical issues in Genzyme Center's Teleconnect facility to ensure seamless meetings.

• Handled daily troubleshooting and resolution of technical issues.
• Maintained seamless connectivity for workstations and printers.
• Set up and managed imaging station.
• Supervised new employee onboarding process.
• Ordered and managed inventory effectively.

• Delivered support to an environmental consulting firm leveraging advanced technologies such as WAFS and DMVPN.
• Monitored and applied patches to around 30 Windows Server 2003 systems.
• Provided exceptional first and second-level support to identify network issues.
• Delivered technical assistance to around 400 users in the Northern Division of the United States and Canada.
• Designed and delivered training programs for diverse desktop software.

• Collaborated with a team of two IT professionals to provide user support for over 300 individuals.
• Resolved daily technical issues for in-house users.
• Assisted 200 remote users by phone with VPN/Citrix issues.
• Rebuilt systems to ensure smooth functionality for offsite clients.
• Configured various network components including routers, switches, and hubs.
• Traveled to various East Coast locations to set up local networks and computers.
• Examined various technologies to enhance network infrastructure.
• Delivered daily technical support across network systems, including Active Directory, DHCP, DNS, VPN and Citrix.