Garner Swann
Santa Rosa,CA
Summary
Dynamic, results-driven professional with a proven track record in cloud and mobile commerce, specializing in SaaS solutions that empower a diverse ecosystem of customers, merchants, and partners to optimize costs, boost revenue, and enhance customer loyalty. Experience includes collaboration with SMBs and Fortune 500 companies, as well as local and national brands in the consumer and business sectors. Recognized as a proactive travel product expert, adept at crafting innovative solutions for complex product challenges within fast-paced environments. Exceptional skills in defining and articulating the strategic vision for both existing and emerging travel products throughout all stages of the product development life cycle.
Overview
21
21
years of professional experience
Work History
Solutions Architect
Deem, Inc.
09.2020 - Current
- As a Solutions Architect at Deem, I am responsible for providing product and technical direction to our top tier customers. I work directly with the customer to understand their product requirements and design solutions tailored specifically to their business needs. This includes leading product development and engineering in delivering enhancements across our customer base with a focus on an intuitive user experience that increases user satisfaction and adoption. I am equally tasked with ensuring Deem offers a successful experience through the sales life cycle and customer onboarding process by guiding how Deem works directly with customers, partners, and suppliers. Key to this role is approaching each engagement with both strategic and tactical mindset balancing Deem's growth while driving customer and partner initiatives to execution.
Director Of Business Development and Products
Deem, Inc.
01.2019 - 09.2020
- Primary business owner of the Deem product lines, managing suppliers and integration partners from initial engagement to contracting and implementation. This role required managing existing suppliers and partners, identifying new opportunities, managing contracting and commercials, and defining product requirements.
Director Of Product Management
Deem, Inc.
10.2013 - 09.2020
- Product owner, from development to execution, for the Deem product offerings. Manage the full suite of ecommerce products built on a SaaS platform and delivering integration across product lines. Directly responsible for the product roadmap and vision for the core services including Travel, Car Service, Airport Parking, Package Shipping, Dining, and Conferencing.
Group Product Manager
Deem, Inc.
10.2011 - 10.2013
- Product owner, from development to execution, for the Deem@Work product offerings. Manage the full suite of ecommerce products built on a SaaS platform and delivering integration across product lines. Directly responsible for the product roadmap and vision for the core services including Travel, Car Service, Airport Parking, Package Shipping, Dining, and Conferencing.
Senior Product Manager
Deem, Inc.
09.2008 - 10.2011
- Manage all product initiatives, from development to execution, for Rearden Commerce Flight service business, GDS content and 3rd party Air content providers. Owner business relationship with ITA, Travelport, Sabre, TravelFusion, and Southwest Airlines.
Senior QA Manager Travel Application
Rearden Commerce
01.2005 - 01.2008
- Built a team of 10 QA engineers in developing and testing online travel booking system. Responsibilities include providing technical direction on the successful integration of various GDS systems into one online booking tool, travel industry standards, and product direction.
Education
Bachelor of Arts - Philosophy
UCSD
San Diego, CA05-2023
Skills
- SaaS management
- Online retail strategy
- Product strategy development
Timeline
Solutions Architect
Deem, Inc.
09.2020 - Current
Director Of Business Development and Products
Deem, Inc.
01.2019 - 09.2020
Director Of Product Management
Deem, Inc.
10.2013 - 09.2020
Group Product Manager
Deem, Inc.
10.2011 - 10.2013
Senior Product Manager
Deem, Inc.
09.2008 - 10.2011
Senior QA Manager Travel Application
Rearden Commerce
01.2005 - 01.2008
Bachelor of Arts - Philosophy
UCSD