Garnet Gray
Ozark,MO
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Lumber Sales Associate
Lowes Home Improvment
04.2025 - 07.2025
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Conducted regular competitor analysis to identify opportunities for market differentiation and growth.
- Utilized strong communication skills to effectively explain complex product specifications to both novice and experienced customers.
Customer Service Representative
Planet Fitness
08.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Lumber Yard Worker
R.P. Lumber
10.2023 - 07.2024
- Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.
- Assisted customers with loading lumber and other various building materials.
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
Education
Associate of Arts - Leadership
Evangel University
Springfield, MO05-2027
Skills
- Attention to detail
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Excellent communication
- Time management
Timeline
Lumber Sales Associate
Lowes Home Improvment
04.2025 - 07.2025
Customer Service Representative
Planet Fitness
08.2024 - 01.2025
Lumber Yard Worker
R.P. Lumber
10.2023 - 07.2024
Associate of Arts - Leadership
Evangel University
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