Hailey Baker
Kelso
Summary
Reliable and detail-oriented professional with proven customer service skills. Experienced in assisting clients, resolving issues, and collaborating with team members to enhance store operations and meet sales goals.
Overview
7
7
years of professional experience
Work History
Lumber Sales Associate
Lowes Home Improvment
Longview, WA
05.2024 - 07.2025
- Assisted customers in selecting appropriate lumber products for various projects.
- Provided product knowledge and guidance to enhance customer purchasing decisions.
- Maintained accurate inventory levels of lumber and associated materials.
- Operated saws and cutting tools to prepare lumber for customer orders.
- Ensured compliance with safety regulations while handling heavy materials.
- Collaborated with team members to optimize store layout for improved accessibility.
- Moved bulk customer orders with safe operation of forklifts.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Collaborated with team members to achieve monthly sales targets.
- Increased per-customer sales totals by recommending additional tools, supplies and lumber.
- Organized storage spaces for easy use and error-free inventory tracking.
- Resolved customer complaints and concerns professionally, fostering positive relationships with clients.
- Participated in ongoing safety training initiatives, ensuring adherence to workplace safety protocols while handling heavy materials or machinery.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintenance Crew Member
Market Express Trucking CO
Portland, OR
03.2022 - 08.2024
- Collaborated with team members to execute scheduled maintenance tasks efficiently and effectively.
- Documented maintenance activities accurately, contributing to compliance and reporting requirements.
- Implemented process improvements that streamlined workflow and enhanced productivity on maintenance tasks.
- Oversaw inventory management for tools and supplies, ensuring availability for maintenance operations.
- Developed and maintained positive relationships with drivers to address vehicle-related concerns promptly.
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Collaborated with other departments to address cross-functional maintenance needs effectively.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
- Supported facility upgrades by assisting with installation and commissioning of new equipment.
- Assisted with emergency repairs during off-hours ensuring minimal disruption to operations.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
Crew Team Member
Kfc A&w
Longview, WA
11.2021 - 03.2022
- Prepared and served food items according to quality and safety standards.
- Operated cash register, handling transactions efficiently and accurately.
- Maintained cleanliness of workstations and dining areas to ensure customer satisfaction.
- Assisted in training new crew members on operational procedures and best practices.
- Collaborated with team members to streamline service delivery during peak hours.
- Monitored inventory levels, notifying management of stock shortages or discrepancies.
- Provided exceptional customer service, resolving issues promptly to enhance guest experience.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Used proper techniques to prepare food and ingredients.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Became familiar with products to answer questions and make suggestions.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Assisted other team members to achieve goals.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Contributed to the achievement of company targets through consistent delivery of high-quality service.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Fruit Picker
Columbia Fruit Packers
Woodland, WA
08.2021 - 09.2021
- Harvested diverse fruit varieties, ensuring quality and adherence to company standards.
- Operated specialized equipment for efficient fruit picking and handling processes.
- Inspected fruit for ripeness and defects, maintaining high quality throughout harvest.
- Trained new team members on safety protocols and efficient picking techniques.
- Collaborated with team to optimize workflows and improve overall productivity during peak seasons.
- Implemented best practices for sustainable harvesting methods, reducing waste during operations.
- Maintained cleanliness of work areas, contributing to a safe and organized environment for all staff.
- Picked and arranged fruit following specified instructions.
- Harvested high volumes of ripe, quality fruits from fields and orchards.
- Enhanced fruit quality by carefully selecting ripe and undamaged produce during harvesting.
- Removed and discarded damaged fruits to improve harvest quality.
- Reduced crop damage with gentle handling of delicate fruits, ensuring optimal market value.
- Selected fruit to be harvested by studying size, shape, and color.
- Utilized appropriate tools to pick and trim fruits to quality standards.
- Loaded and unloaded fruit boxes with care to maintain quality and condition.
- Collaborated with fruit pickers to maximize team productivity and achieve deadlines.
- Minimized waste by efficiently sorting fruits based on size, color, and ripeness before packing into crates or baskets.
- Adapted quickly to different crop varieties, adjusting picking techniques to ensure optimal yield preservation for each type of fruit.
- Quality-assured picked fruits to meet company and industry standards.
- Packed 100% culled fruit to provide freshness and top quality products.
- Inspected trees and plants, identifying signs of disease and pests for prompt attention.
- Demonstrated flexibility in adapting to weather conditions, adjusting work schedules accordingly to maximize productivity while ensuring worker safety.
- Increased efficiency in fruit picking through mastery of various techniques, including ladder use and proper hand placement.
- Maintained safe work environment with standards of food and human safety regulated by Health Department.
- Provided feedback to management to improve operations.
- Participated in ongoing training sessions to stay current on best practices for fruit handling and harvesting techniques.
- Contributed to a positive work environment by collaborating effectively with team members and supervisors.
- Identified potential issues with crops early on, notifying supervisors of any signs of disease or pest infestation for prompt resolution.
- Upheld high standards of cleanliness in work areas by disposing of trash properly and keeping machinery free from debris during picking operations.
- Streamlined fruit packing processes, resulting in reduced time spent on packaging and increased overall efficiency.
Valve Assistant
Portco Packaging
Woodland, WA
04.2020 - 07.2020
- Managed inventory levels and ensured timely order fulfillment for packaging materials.
- Assisted in developing process improvements to enhance operational efficiency and reduce waste.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Conducted quality checks on packaging products to ensure compliance with company standards.
- Provided training and support to new hires, fostering a collaborative team environment.
- Analyzed workflow processes to identify bottlenecks and proposed solutions for optimization.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Seafood Processor
Pacific Seafood
Woodland, WA
10.2019 - 12.2019
- Operated processing machinery to prepare seafood products for distribution.
- Ensured compliance with safety and sanitation standards during production processes.
- Conducted quality checks on seafood to maintain freshness and presentation standards.
- Trained new employees on operational procedures and safety protocols.
- Streamlined workflow processes to enhance efficiency in processing operations.
- Collaborated with team members to meet daily production targets consistently.
- Implemented best practices for waste reduction during processing activities.
- Operated industry-specific machines and equipment, maintaining safety procedures.
- Maintained high quality standards for all processed seafood, ensuring compliance with industry regulations and guidelines.
- Cleaned, scraped, trimmed and filleted various seafood products.
- Discarded defective matters into waste.
- Participated in regular safety trainings to maintain an accident-free workplace, prioritizing employee wellness alongside productivity goals.
- Facilitated communication between departments to ensure seamless coordination during peak production periods, avoiding delays or bottlenecks in workflow.
- Enhanced production efficiency by streamlining seafood processing techniques and procedures.
- Opened and removed raw materials.
- Increased team morale by fostering a positive work environment that supported growth and professional development opportunities for staff members.
- Collaborated with cross-functional teams to improve overall operations and productivity within the facility.
- Reduced waste in the facility by implementing sustainable practices in handling and storage of seafood products.
- Contributed to cost reduction efforts by identifying areas for process improvement, leading to more efficient resource allocation throughout the facility.
- Segregated products according to color, size and grade.
Packer
Point Adams Cannery
Warren, OR
08.2019 - 09.2019
- Operated packaging machinery to efficiently package seafood products for distribution.
- Inspected finished products for quality assurance, ensuring compliance with safety standards.
- Collaborated with team members to streamline packing processes and improve workflow efficiency.
- Trained new staff on packing techniques and safety protocols to enhance team performance.
- Implemented best practices for waste reduction during packaging operations, minimizing operational costs.
- Assisted in maintaining cleanliness and organization of work area, promoting a safe working environment.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Improved team collaboration through effective communication and coordination with coworkers.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Enhanced product safety during transit, utilizing advanced packing materials and techniques.
- Reduced waste by implementing sustainable packing practices, contributing to environmental goals.
Production Worker
Foster Poultry Farms
Kelso, WA
06.2019 - 07.2019
- Operated machinery to ensure efficient production processes.
- Monitored product quality during various stages of processing.
- Maintained cleanliness and organization of work areas for safety compliance.
- Collaborated with team members to meet daily production targets.
- Implemented process improvements to enhance workflow efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Engaged in regular review meetings to discuss production performance and set future goals.
- Contributed to product innovation by providing feedback on production challenges.
- Enhanced team collaboration by initiating regular communication meetings.
Commercial Janitorial Cleaner
A+ Transmission Specialists
Longview, WA
01.2018 - 09.2018
- Maintained cleanliness and sanitation in high-traffic areas, ensuring a safe environment for staff and customers.
- Operated specialized cleaning equipment, enhancing efficiency and effectiveness of daily cleaning tasks.
- Implemented best practices for waste disposal, contributing to overall workplace hygiene standards.
- Collaborated with management to identify areas for improvement in cleaning processes and procedures.
- Developed schedules for routine maintenance, optimizing workflow and resource allocation across facilities.
- Conducted thorough inspections post-cleaning to ensure adherence to quality standards and client expectations.
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Aided in maintaining inventory control by monitoring supply levels and requesting necessary replenishment when needed.
- Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.
- Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
- Maintained company reputation for reliability through consistent punctuality, professionalism, and commitment to meeting expectations on every job assignment.
- Improved overall appearance of the facility by performing regular deep-cleaning tasks such as floor waxing, carpet shampooing, and window washing.
- Ensured a polished first impression for visitors with meticulous attention to detail in cleaning entryways, lobbies, and reception areas.
- Streamlined operations by developing effective cleaning routines tailored specifically for each area within the facility.
- Increased building safety by promptly addressing spills and other hazards with appropriate cleaning techniques.
- Contributed to a positive customer experience by ensuring clean and orderly common areas in commercial spaces.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean, neat, and professional entrances.
- Refilled soap dispensers and air fresheners in [Number] bathrooms.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Organized and used industrial cleaning products following strict safety procedures.
- Kept building entryway glass clean and polished for professional presentation.
Education
High School Diploma -
Kelso High School
Kelso, WASkills
- Warehouse safety
- Lumber grading
- Project estimation
- Invoice preparation
- Upselling
- Product merchandising
- Wood species identification
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Problem-solving abilities
- Cleaning and sanitizing
- Reliability
- Excellent communication
- Team cooperation
- Organizational skills
- Team collaboration
- Team leadership
- Creative thinking
- Verbal and written communication
- Positive customer engagement
- Decision-making
- Cash handling
- Detail-oriented
- Goal driven
- Relationship building
- Organization
- Inventory and stocking
- Team building
- Store organization
- Cash register operation
- Store opening and closing
- Task prioritization
- Safety and cleanliness standards
- Self motivation
- Building customer loyalty
- Product knowledge
- Professionalism
- Stock replenishment
- Time management abilities
- Ability to lift 40 pounds
- Continuous improvement
- Sales floor organization
- Written communication
- Adaptability
- Exceeding customer expectations
- Order fulfillment
- Merchandising and display
- Staff support
Timeline
Lumber Sales Associate
Lowes Home Improvment
05.2024 - 07.2025
Maintenance Crew Member
Market Express Trucking CO
03.2022 - 08.2024
Crew Team Member
Kfc A&w
11.2021 - 03.2022
Fruit Picker
Columbia Fruit Packers
08.2021 - 09.2021
Valve Assistant
Portco Packaging
04.2020 - 07.2020
Seafood Processor
Pacific Seafood
10.2019 - 12.2019
Packer
Point Adams Cannery
08.2019 - 09.2019
Production Worker
Foster Poultry Farms
06.2019 - 07.2019
Commercial Janitorial Cleaner
A+ Transmission Specialists
01.2018 - 09.2018
High School Diploma -
Kelso High School