Divisay Catalan
Carpentersville,IL
Summary
Dynamic and reliable professional with extensive experience in customer service and sales at Home Depot. Proven ability to enhance customer satisfaction through strong communication and product knowledge, resulting in increased sales. Skilled in inventory management and maintaining safety standards, while fostering teamwork and a positive work environment.
Overview
11
11
years of professional experience
Work History
Lumber Sales Associate
Home Depot
04.2025 - Current
- Assisted customers in selecting appropriate lumber products based on project needs and specifications.
- Provided product knowledge to enhance customer purchasing decisions and improve satisfaction.
- Maintained inventory accuracy through regular stock checks and organization of lumber displays.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Collaborated with team members to ensure timely restocking of lumber and related materials.
- Responded promptly to customer inquiries, enhancing overall service experience in the department.
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Moved bulk customer orders with safe operation of forklifts.
Personal Care Assistant
Illinois Department of Human Services
05.2024 - 12.2024
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Maintained clean and safe environments, ensuring adherence to health and safety standards.
- Monitored clients' health conditions, reporting changes to healthcare professionals promptly.
- Built strong relationships with clients to deliver emotional support and companionship.
Commercial Driver
AutoZone
01.2018 - 08.2021
- Operated commercial vehicles to deliver products efficiently and safely.
- Maintained compliance with all transportation regulations and safety protocols.
- Managed delivery schedules to optimize route efficiency and minimize delays.
- Conducted pre-trip inspections to ensure vehicle readiness and safety standards.
- Adapted quickly to changing road conditions while maintaining control over the vehicle at all times, preventing accidents or other risks associated with commercial transportation.
- Enhanced company reputation with excellent customer service and professional demeanor during deliveries.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Quality Control Inspector
Green Dot
08.2020 - 12.2020
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Conducted quality inspections on products to ensure compliance with industry standards.
- Identified defects and non-conformities, initiating corrective actions as needed.
Cash Handler
United Check Cashing
01.2016 - 09.2017
- Processed customer transactions accurately and efficiently, ensuring compliance with company policies.
- Managed cash drawer, balancing at the end of each shift to maintain financial integrity.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- handled all customers, cashing transactions, including check, cashing money, transfers, bill payments, and money orders amongst other transactions. Balance currency coins, and checks in the cash drawer at the end of the shift calculate daily transaction using a computer calculator or adding machines.
Waitress Supervisor
Amy’s Family Pizzeria
01.2015 - 09.2017
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, delivering timely food and beverage orders.
- Trained new team members on menu knowledge and service protocols.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Education
GED -
James Madison University
Harrisonburg, VA05-2023
Skills
- Warehouse safety
- Friendly and helpful
- Teamwork
- Customer service
- Problem-solving
- Reliable and responsible
- Customer assistance
- Strong communication and interpersonal skills
- Cleaning and sanitizing
- Multitasking Abilities
- Excellent communication
- Inventory and stocking
- Safety and cleanliness standards
- Purchase orders
Accomplishments
- Resolved product issue.
- earned badges for my work ethics
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lumber Sales Associate
Home Depot
04.2025 - Current
Personal Care Assistant
Illinois Department of Human Services
05.2024 - 12.2024
Quality Control Inspector
Green Dot
08.2020 - 12.2020
Commercial Driver
AutoZone
01.2018 - 08.2021
Cash Handler
United Check Cashing
01.2016 - 09.2017
Waitress Supervisor
Amy’s Family Pizzeria
01.2015 - 09.2017
GED -
James Madison University