Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Garnethia McKibben

Lawrenceville ,Georgia

Summary

Highly-motivated employee bringing over 15 years of customer focused skill, with desire to take on new challenges. Strong worth ethic,Providing excellent customer service and communication, adaptability and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Trainer

American Red Cross Blood Services
Duluth, Georgia
06.2023 - Current
  • Train new hires on company's standard order of procedure
  • Perform assessments and document using concurrent documentation
  • Provide feedback to employee and training department
  • Cross train current employees on new skills and technologies
  • Develop an effective learning plan based on the learners needs
  • Document training activates, record keeping of attendance
  • Collaborate with team member in observations of trainees progress throughout training journey

Drive Lead (CSII) Collection Specialist II

American Red Cross Blood Services
Duluth, Georgia
01.2016 - Current
  • Promoted to Drive lead after 6 months of employment
  • Highly self motivated
  • Provide impeccable customer service
  • Ensure operations ran efficiently and effectively
  • Result driven ( ensure goals are met)
  • Provide support to staff and donors
  • Strong time management skills
  • Thrive in fast-paced work environment
  • Strategically plan and prioritize daily routine
  • Troubleshoot machine facilitate resolution of the issue
  • Deal with customer complaint (head,heart,head) responses

Phlebotomist

American Red Cross Blood Services
Alpharetta, Georgia
06.2015 - Current
  • Prepared lifesaving products for transport to laboratories.
  • Documented patient information into electronic medical records system.
  • Provided excellent customer service while interacting with patients.
  • Maintained a clean, safe, and organized work environment.
  • Adhered to HIPAA guidelines regarding patient privacy and OSHA regulation are being met
  • Maintained accurate records keeping
  • Assessments of donor vital signs
  • Evaluate donor post-donation to identify signs of fatigue or dizziness.
  • Identified best vein for venipuncture
  • Used finger stick methods to obtain blood
  • Managed high volume of donors while maintaining quality and efficiency standards.
  • Counseled patients to ease fears, explain procedures.
  • Cultivated positive relationships with patients through effective communication skills.

Phlebotomist

Grifols Biomat Inc.
Augusta, Georgia
06.2011 - 06.2015
  • Consistently followed FDA, OSHA, and CFR guidelines while effectively documenting concurrent activities.
  • Monitor donors for complications
  • Delivered efficient and dependable care
  • Performed blood draw techniques
  • Recovered sample tubes for further examination
  • Maintained accurate documentation of all shipped blood/plasma collected
  • Thriving in dynamic and ever-changing circumstances.
  • Ensured ongoing professional development by staying current with updates and trainings

Education

Certification in Phlebotomy -

Med-Tech College
01.2007

Skills

  • Quick effective learner
  • CPR Certification
  • Creative Problem-Solving
  • New Hire Training
  • Customer Service excellence
  • Shipping products
  • Follow processes and procedures
  • Safety Management
  • Problem-Solving Skills
  • Customer rapport
  • Time Management
  • Team Collaboration
  • Accurate in confidential record keeping
  • Provide student assessment
  • Lesson Planning

Affiliations

Committed to daily walks with mother and 2 younger daughters

Deeply passionate about the craft of customizing hats

Accomplishments

Biomat

Owner of Shay Lash'd Out

Creator of P.S. Top it Off

Noted as a Customer excellence provider (100%) club consecutively 7 months

Certification

  • Certified OJT Trainer, American Red Cross - 2023
  • CSII Drive Lead Training - 2016
  • Phlebotomist Training - 2007

Timeline

Trainer

American Red Cross Blood Services
06.2023 - Current

Drive Lead (CSII) Collection Specialist II

American Red Cross Blood Services
01.2016 - Current

Phlebotomist

American Red Cross Blood Services
06.2015 - Current

Phlebotomist

Grifols Biomat Inc.
06.2011 - 06.2015

Certification in Phlebotomy -

Med-Tech College

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Garnethia McKibben