Summary
Overview
Work History
Education
Skills
Timeline
Generic
Garnett Coley

Garnett Coley

Rochester,NY

Summary

Dedicated and organized Operations Manager with over 13 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

13
13
years of professional experience

Work History

Team Leader, Operations

Concentrix Corporation
Rochester , NY
03.2010 - Current
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
  • Addressed customer concerns with suitable solutions.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.

Education

High School Diploma -

East High School
Rochester, NY
06.1992

Bachelor of Arts - Political Science

SUNY Buffalo State
Buffalo, NY

Bachelor of Arts - Police Science

Austin Peay State University
Clarksville, TN

Skills

  • Quality Controls
  • Team Member Training
  • Regulatory Compliance
  • Compliance Requirements
  • Staff Development
  • Process Development
  • Employee Development
  • Operations Management
  • Team Training
  • Performance Monitoring
  • Management
  • Marketing
  • Customer Relationship Management
  • Staff Supervision

Timeline

Team Leader, Operations

Concentrix Corporation
03.2010 - Current

High School Diploma -

East High School

Bachelor of Arts - Political Science

SUNY Buffalo State

Bachelor of Arts - Police Science

Austin Peay State University
Garnett Coley