Levi Hicks
Hudsonville
Summary
Highly skilled Team Leader with substantial experience in managing teams, streamlining processes, and improving operational efficiency. Known for strong leadership abilities, effective communication skills, and innovative problem-solving approaches. Significant contributions made in previous roles include electronic and mechanical maintenance for multiple types of production machinery, enhancing team productivity, reducing operational costs, and consistently maintaining high quality standards.
Overview
14
14
years of professional experience
Work History
Operations Team Leader
Visual Workplace Inc.
02.2023 - 06.2025
- Provided leadership and direction to a team of operations personnel.
- Facilitated training sessions for new employees on operational processes and procedures.
- Monitored performance metrics on a regular basis and identified areas for improvement.
- Developed preventative maintenance plans for various types of machines, including flatbed industrial printers, CNC machines and co2 laser.
- Ensured compliance with safety regulations in the workplace.
- Installed new systems, replacement parts, and components to maintain proper operation.
- Assisted in the complete assembly and testing of custom safety sign and symbol projectors and motion sensors.
- Created, monitored and adjusted daily production schedules.
Account Manager
Booking.com
05.2019 - 07.2022
- Listening, responding and mediating between our global partners to resolve issues.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Support colleagues and interact within a Team environment.
- Maintained current knowledge of evolving changes in marketplace.
Indirect Loan Officer
Wexford Community Credit Union
03.2017 - 05.2019
- Receive and process all loan applications from dealerships, communicate terms and agreements quickly and accurately to ensure satisfied customers.
- Develop and maintain sales contracts with dealerships.
- Audit all internal loan applications to meet federal laws and standards.
- Maintained strict confidentiality of bank records and client information.
Robotics/CNC Operator
Federal Screw Works
06.2011 - 06.2016
- Operate CNC machines and loading robotics.
- Perform minor maintenance to machines.
- Understand and complete production sheets.
- Quality check and log completed production.
Education
Grand Rapids, MI
Grand Rapids, MI01.2009
Mt. Pleasant, MI
Mt. Pleasant, MI01.2008
Cadillac, MI
Cadillac, MI01.2006
Skills
- Production planning
- Business relationship development
- Quality controls
- Manufacturing process controls
- Capacity planning
- Clear communication
- Staff development
- Inquiry processing
- Office software proficiency
References
- Jodi Keeler, (231)735-4820, Wexford Credit Union
- Marvin Meckl, (989)980-9411, Booking.com
- Mark Thompson, (616)318-3702, Visual Workplace Inc.
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Volunteer Experience
- Wexford Community Credit Union, Charity Event Participant
- YMCA, Special Events Committee
Timeline
Operations Team Leader
Visual Workplace Inc.
02.2023 - 06.2025
Account Manager
Booking.com
05.2019 - 07.2022
Indirect Loan Officer
Wexford Community Credit Union
03.2017 - 05.2019
Robotics/CNC Operator
Federal Screw Works
06.2011 - 06.2016
Mt. Pleasant, MI
Cadillac, MI
Grand Rapids, MI
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