Garnett F. Dewar
Atlanta,GA
Summary
Dynamic Field Service Engineer with extensive experience at Schneider Electric, excelling in systems troubleshooting and power distribution. Proven track record in leading teams to successfully complete commissioning projects, enhancing operational efficiency, and ensuring compliance with safety regulations. Strong mechanical aptitude and effective mentorship skills drive team success and customer satisfaction.
Overview
37
37
years of professional experience
Work History
Field Service Engineer
IEM - Jacksonville, FL
Jacksonville, Florida
03.2024 - 08.2025
- Lead a team of technicians in the commissioning efforts of electrical equipment at multiple data center sites. Ensure on-time completion of commissioning activities while keeping issues log items down.
- Provide supervision, mentorship, and training to field service technicians as needed to support their work.
- Provide product/field service expertise, acting as a technical lead to a team of technicians/engineers.
- Works on jobsites to complete project start-up, resolving punch list items found on the job. Works with Project Managers to update punch lists and ensure jobs are closed out.
- Ensure that subordinate technicians have proper materials, tool storage means, and documentation to complete work assignments.
- Work with Field Service Managers, Field Service Administrator and Site Superintendent in scheduling additional field resources and /or teams to cover service needs.
Field Service Representative
Vertiv / E & I Engineering
Anderson, South Carolina
05.2022 - 03.2025
- Perform repairs, fix technical issues, and make installations on various systems and equipment for clients.
- Troubleshoot and assist in resolving technical issues with customers to maintain system integrity.
- Conduct training on newly installed equipment to ensure customer awareness switchgear operational requirements.
- Customers first point of contact to resolve identified existing issues prior to testing and submittance of required technical documentation.
- Diagnosed and repaired equipment malfunctions on-site for various clients.
- Installed and configured machinery according to manufacturer specifications and client needs.
- Provided technical support and training to customers on equipment operation.
- Collaborated with engineering teams to improve product designs and functionality.
- Maintained detailed service records and documentation for all field activities.
- Responded promptly to emergency service requests from clients across multiple locations.
- Ensured compliance with safety regulations during all field service operations.
- Provided on-site services, installed new systems and escalated customer complaints.
- Coordinated work between team, other departments, subcontractors and customers.
- Troubleshot and repaired hydraulic, mechanical and electrical systems.
- Traveled to designated area on short notice to support contractors by working weekends and overtime.
- Recommended equipment design changes and upgrading.
- Conducted system tests to ensure proper functioning of hardware components.
- Checked team member performance and quality of work against established standards.
- Reviewed service reports from technicians in the field for accuracy and completeness.
- Contributed to development, implementation, and execution of maintenance program by hiring top notch professional professionals.
- Installed new components or replaced defective parts to restore functionality.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Sr. Field Service Representative
Schneider Electric
02.2014 - 05.2022
- Perform Startup/Commissioning on equipment across the Schneider Electric product line to include LV/MV Switchgear, Variable Frequency Drives, Accusine (Harmonic/Power Correction), LV Capacitor Bank & VARSET. Transformers (TTR, Insulation, Doble).
- Perform Preventative, Predictive, and reactive maintenance on equipment.
- Lead and contributed to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, etc.)
- Advise customers on best practice, new services, and upgrade opportunities, in support of a wide range of power distribution equipment from 480V to 36 KV.
- Documenting all required information for technical reporting and provide accurate customer intervention.
Electrician Mate
United States Navy
02.1989 - 04.2014
- Electrician Mate (Shipboard) is a Journeyman - level position. Performing various skilled tasks in the installation and repair of ship's electrical distribution systems.
- Demonstrating strong safety commitment by applying working knowledge of electrical distribution systems, for Lock-out procedures and arc flash protection.
- Uses skills and abilities to identify faulty system and equipment and orders parts required for immediate repairs.
- Completes repairs of shipboard lighting systems, 60 and 400 Hz electrical systems, wiring of control equipment, switches, relays and circuit breakers panels.
- 3MC (Maintenance, Material, Manager) - Coordinates, and mentors over 40 Work center Supervisors, Division Officers/LCPO's in the execution of 1000+ Preventative Maintenance Systems, spot checks and maintenance procedures resulting in 3M program recertification.
Education
Industrial Maintenance -
Chattahoochee Technical College
Georgia06.2018
industrial and electrical technology
Chattahoochee Technical College
Georgia06.2018
A.A.S - Electrical & Electronics
Thomas Edison College
12.2011
Thomas Edison College
New Jersey12.2011
Skills
- Systems Troubleshooting
- NICET
- Power distribution
- Drive Technician
- Power Quality Technician
- Schematics
- Circuit Breaker repair
- Preventative Maintenance
- Mechanical Aptitude
- OSHA Training
- Electrical Maintenance
Timeline
Field Service Engineer
IEM - Jacksonville, FL
03.2024 - 08.2025
Field Service Representative
Vertiv / E & I Engineering
05.2022 - 03.2025
Sr. Field Service Representative
Schneider Electric
02.2014 - 05.2022
Electrician Mate
United States Navy
02.1989 - 04.2014
Industrial Maintenance -
Chattahoochee Technical College
industrial and electrical technology
Chattahoochee Technical College
A.A.S - Electrical & Electronics
Thomas Edison College
Thomas Edison College