Summary
Overview
Work History
Education
Skills
Timeline
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Garren Fyffe

Heath,OH

Summary

Dynamic Homeowner Service Manager at K. Hovnanian Homes with a proven track record in subcontractor management and quality assurance. Expert in project coordination and conflict resolution, achieving high customer satisfaction through meticulous site inspections and effective stakeholder relations. Skilled in hands-on technical troubleshooting and team leadership, ensuring compliance with safety standards.

Overview

14
14
years of professional experience

Work History

Homeowner Service Manager

K. Hovnanian Homes
Delaware, OH
07.2025 - Current

Subcontractor Oversight: Direct, inspect, and approve structural and cosmetic repair work performed by subcontractors, ensuring alignment with build quality and company standards.

Site Inspections: Conduct thorough home and site inspections to identify issues, evaluate construction defects, and execute hands-on tactical repairs.

Project Coordination: Schedule repair timelines, order building materials, and manage vendor relationships to ensure lean, efficient project delivery.

Quality Control: Enforce strict quality standards, achieving high customer satisfaction ratings by ensuring finished assets meet strict construction guidelines.

Customer Care Manager

DR Horton
Newark, OH
02.2024 - 02.2025

Contractor Obligations: Certified that all warranty, structural, and finish work complied with contractor obligations and building standards.

Workflow Management: Evaluated complex homeowner repair issues, processed physical and electronic work orders, and dispatched appropriate trades.

Rapport & Collaboration: Developed and maintained highly productive working relationships with subcontractors, municipal representatives, and homeowners.

Financial Tracking: Managed project administrative tasks, including processing detailed charge-back documentation, auditing subcontractor invoices, and tracking costs.

Field Service Technician

Brightspeed
Mansfield, OH
02.2023 - 02.2024

Outside Plant Operations: Performed physical labor, maintenance, and utility repairs on outside plant facilities under all weather conditions.

Safety Compliance: Strictly observed job site safety rules and regulations, safely operating heavy hand tools (shovels, picks) to excavate and protect underground infrastructure.

Technical Troubleshooting: Installed and diagnosed complex fiber-optic and hardware networks, reading technical schematics to resolve performance bottlenecks.

Field Service Technician

Kinetic
Heath, OH
03.2022 - 02.2023

Infrastructure Installation: Installed and repaired commercial and residential communication utility systems across diverse network designs.

Leadership & Training: Selected to onboard and train new employees on technical installation procedures and safety protocols.

Safety Certifications: Earned certification for pole gaffing and maintained zero-incident safety compliance during complex high-elevation installations.

Office Manager

Ferrellgas
Hebron, OH
01.2019 - 04.2021

Logistics & Dispatch: Organized daily field operations, dispatched service technicians, and managed fast-paced scheduling pipelines.

Resource Management: Tracked performance metrics, maintained strict operational records, and managed internal employee needs and administrative scheduling.

Warehouse Receivables Lead / Loss Prevention

Best Buy
Heath, OH
07.2012 - 03.2019

Logistics & Safety: Served as a core member of the Store Safety Committee, proactively identifying operational hazards.

Inventory Operations: Led warehouse receiving processes, sorted heavy freight, and safely operated material handling equipment including pallet jacks.

Education

High School Diploma -

Newark Digital Academy
Newark, OH

Skills

  • Subcontractor & Vendor Management
  • Schedule Coordination & Material Ordering
  • Quality Assurance & Inspections
  • Site Safety & Compliance (OSHA Standards)
  • Conflict Resolution & Stakeholder Relations
  • Project Documentation & Invoicing
  • Hands-on Technical Troubleshooting
  • Team Training & Leadership

Timeline

Homeowner Service Manager

K. Hovnanian Homes
07.2025 - Current

Customer Care Manager

DR Horton
02.2024 - 02.2025

Field Service Technician

Brightspeed
02.2023 - 02.2024

Field Service Technician

Kinetic
03.2022 - 02.2023

Office Manager

Ferrellgas
01.2019 - 04.2021

Warehouse Receivables Lead / Loss Prevention

Best Buy
07.2012 - 03.2019

High School Diploma -

Newark Digital Academy
Garren Fyffe