
Dynamic Homeowner Service Manager at K. Hovnanian Homes with a proven track record in subcontractor management and quality assurance. Expert in project coordination and conflict resolution, achieving high customer satisfaction through meticulous site inspections and effective stakeholder relations. Skilled in hands-on technical troubleshooting and team leadership, ensuring compliance with safety standards.
Subcontractor Oversight: Direct, inspect, and approve structural and cosmetic repair work performed by subcontractors, ensuring alignment with build quality and company standards.
Site Inspections: Conduct thorough home and site inspections to identify issues, evaluate construction defects, and execute hands-on tactical repairs.
Project Coordination: Schedule repair timelines, order building materials, and manage vendor relationships to ensure lean, efficient project delivery.
Quality Control: Enforce strict quality standards, achieving high customer satisfaction ratings by ensuring finished assets meet strict construction guidelines.
Contractor Obligations: Certified that all warranty, structural, and finish work complied with contractor obligations and building standards.
Workflow Management: Evaluated complex homeowner repair issues, processed physical and electronic work orders, and dispatched appropriate trades.
Rapport & Collaboration: Developed and maintained highly productive working relationships with subcontractors, municipal representatives, and homeowners.
Financial Tracking: Managed project administrative tasks, including processing detailed charge-back documentation, auditing subcontractor invoices, and tracking costs.
Outside Plant Operations: Performed physical labor, maintenance, and utility repairs on outside plant facilities under all weather conditions.
Safety Compliance: Strictly observed job site safety rules and regulations, safely operating heavy hand tools (shovels, picks) to excavate and protect underground infrastructure.
Technical Troubleshooting: Installed and diagnosed complex fiber-optic and hardware networks, reading technical schematics to resolve performance bottlenecks.
Infrastructure Installation: Installed and repaired commercial and residential communication utility systems across diverse network designs.
Leadership & Training: Selected to onboard and train new employees on technical installation procedures and safety protocols.
Safety Certifications: Earned certification for pole gaffing and maintained zero-incident safety compliance during complex high-elevation installations.
Logistics & Dispatch: Organized daily field operations, dispatched service technicians, and managed fast-paced scheduling pipelines.
Resource Management: Tracked performance metrics, maintained strict operational records, and managed internal employee needs and administrative scheduling.
Logistics & Safety: Served as a core member of the Store Safety Committee, proactively identifying operational hazards.
Inventory Operations: Led warehouse receiving processes, sorted heavy freight, and safely operated material handling equipment including pallet jacks.