Jasson Jess
Fair Oaks,CA
Summary
With a proven track record at K Hovnanian Homes, I excel in project management and team leadership, enhancing customer satisfaction and service quality. Skilled in staff supervision and development, I significantly uphold productivity and standards, showcasing an energetic approach to achieving and surpassing goals.
Overview
7
7
years of professional experience
Work History
Homeowner Service Manager
K Hovnanian Homes
Roseville, CA
04.2022 - Current
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Construction Laborer
Sirius Repairs and Construction
Elk Grove, CA
03.2018 - 08.2021
- Assembled structural components, replacing parts to meet regulatory code standards.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Repaired damaged structures such as walls or floors when needed.
- Loaded and unloaded building materials, tools, and machinery.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Inspected sites before and after construction projects.
- Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs.
Maintenance Supervisor
BLVD Residential
El Dorado Hills, CA
01.2020 - 03.2021
- Developed and implemented safety procedures to ensure compliance with OSHA regulations.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Coordinated emergency repairs as needed in order to minimize disruption in production schedules.
- Negotiated contracts with vendors and suppliers to secure cost-effective services.
- Researched new products or services that would enhance the company's ability to maintain its competitive edge in the industry.
Education
Associate of Arts - Art
San Joaquin Delta College
Stockton, CA06-1993
High School Diploma -
Linden High School
Linden, CA06-1991
Skills
- Quality assurance
- Project management
- Team building
- Customer service
- Time management
- Interpersonal relationships
- Staff motivation
- Employee training and development
- Customer satisfaction measurement
- Team leadership
- Documentation and reporting
- Outgoing and energetic
- Staff supervision
- Leadership development
Timeline
Homeowner Service Manager
K Hovnanian Homes
04.2022 - Current
Maintenance Supervisor
BLVD Residential
01.2020 - 03.2021
Construction Laborer
Sirius Repairs and Construction
03.2018 - 08.2021
Associate of Arts - Art
San Joaquin Delta College
High School Diploma -
Linden High School