Garret Schmutzler
Minot
Summary
With a proven track record at I Keatings Furniture/Ashley, I excel in ensuring timely and accurate deliveries, enhancing customer satisfaction through professionalism and courtesy. Demonstrating strong decision-making and team leadership, I've significantly improved delivery processes. My expertise includes advanced GPS navigation and effective problem-solving, contributing to streamlined operations and positive customer feedback.
Overview
4
4
years of professional experience
Work History
Delivery Truck Manager
I Keatings Furniture/ Ashley
10.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Building and set-up power furniture to blue-tooth and audio components. Educate customer on how to run functions.
- Problem solving how to fix issue when on site and contact service department with next steps.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Delivery Rider
I Keatings Furniture/Ashley
05.2023 - 10.2023
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
- Maintained accurate records of deliveries, including signatures, time stamps, and addresses, to ensure proper tracking and documentation.
Warehouse Worker
I Keatings Furniture/Ashley
05.2021 - 05.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 250 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Help sales manager set, build and stage displays.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
Education
High School Diploma -
Minot High School
Minot05-2021
Skills
- Strong decision-making
- Professionalism and courtesy
- Packaging and labeling
- Team leadership qualities
- Traffic rules compliance
- Reliability and punctuality
Minot Area Chamber EDC Eagle Award
Nov 27, 2024 - Minot Area Chamber EDC Facebook page
The Minot Area Chamber EDC Eagle Award recognizes people who provide excellent customer service and is submitted by a member of our community. Eagle Award recipients are recognized for creating a great customer experience, taking on a challenge and making customers feel special and keep them coming back.
Timeline
Delivery Truck Manager
I Keatings Furniture/ Ashley
10.2023 - Current
Delivery Rider
I Keatings Furniture/Ashley
05.2023 - 10.2023
Warehouse Worker
I Keatings Furniture/Ashley
05.2021 - 05.2023
High School Diploma -
Minot High School
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