Garrett Andrews

As an E-Bill Specialist, I:

• Located digital utility bills from provider websites, and harvested them into computer systems for our clients in a punctual manner to avoid late fees and disconnected accounts.
• Managed over one hundred utility billing accounts per day, making phone calls with providers and using multiple resources to enhance business operations and efficiency.
• Identified operational and performance issues in regards to computer processing systems, and worked with managers to resolve concerns.
• Adhered to guidelines and enabled compatibility through effective analysis and troubleshooting.
• Enhanced personal rate and accuracy of my workload by 20% in 2023, and was rewarded for outstanding work performance and overall high-energy attitude.

As a Cashier/Courtesy Clerk at Lee's Marketplace, I:

• Worked closely with front-end staff to assist customers.
• Helped customers find specific products, answered questions and offered advice.
• Scanned items quickly to keep lines moving and reduce overall wait time.
• Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
• Processed hundreds of transactions per day with exceptional accuracy.
• Trained new employees in cashiering procedures, offering assistance in resolving issues.
• Learned roles of other departments to provide coverage and keep store operational.