Garrett Beatty

• Contributed to a positive work environment through effective communication and teamwork among colleagues.
• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Assisted in training new customer service clerks, sharing best practices, and providing guidance as needed.
• Worked as the main Rosie Picker for online fulfillment orders. Known for speed and attention to customer requests.

• Picked online Ship from Store orders, as well as in-store pickup orders and Grocery orders.
• Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
• Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
• Aided with packing/shipping online orders out of the store, through FedEx/USPS.
• Experience in unboxing freight from truck shipments.

- Started as a regular cashier. Rang out customers, greeted guests, and provided great customer service.

- Promoted in 2020 to a Customer Service Specialist: gaining manager numbers, the responsibility of training newer associates, supervising, and helping with markdowns or handling customer complaints.

- Experience with selling Credit Cards, Protection Plans, and Score Card memberships.

- Trained in selling workout equipment (treadmills, ellipticals, stationary bikes, weight sets), setting up warranties for said equipment, and scheduling installation dates.

- Knowledge of how to assemble/sell bikes, as well as conducting safety tests to ensure our bikes are safe to sell to the customer.

- Trained to service guests on the footwear deck. Possessed helpful knowledge for the customer, and the desire to make the guest leave satisfied.