Garrett Brown
Kansas City,MO
Summary
Dynamic professional with a proven track record at Argosy Casino, excelling in customer service and cash management. Leveraging strong mathematical skills and adaptability, I enhanced player experiences and operational efficiency. Recognized for cultivating relationships that drove client satisfaction and retention, while implementing process improvements that elevated team performance.
Overview
11
11
years of professional experience
Work History
Casino Dealer
Argosy Casino
11.2024 - Current
- Dealt various casino games, ensuring adherence to rules and regulations.
- Monitored player behavior and table dynamics to maintain a positive gaming environment.
- Managed cash transactions efficiently, balancing chips and payouts accurately.
- Provided exceptional customer service, building rapport with players for a welcoming atmosphere.
Account Sales Representative
Tortilla King
09.2018 - 08.2024
- Developed tailored sales strategies to enhance client engagement and drive revenue growth.
- Cultivated strong relationships with clients, ensuring high levels of customer satisfaction and retention.
- Collaborated with marketing teams to align promotions and optimize product offerings based on market trends.
- Conducted regular market analysis to identify opportunities for business expansion and competitive positioning.
Casino Supervisor
Ameristar Casino
03.2015 - 09.2018
- Supervised daily operations to ensure compliance with gaming regulations and company policies.
- Trained and mentored staff on customer service excellence and operational procedures.
- Monitored gaming floor activities to maintain security and prevent fraudulent behaviors.
- Implemented process improvements that enhanced workflow efficiency and guest satisfaction.
Education
No Degree - Civil Engineering
University of Missouri
Columbia, Missouri, MONo Degree - Civil Engineering
Missouri Western State University
Saint Joseph, MOSkills
- Strong mathematical skills
- Speech clarity
- Casino equipment maintenance
- Adaptability to change
Timeline
Casino Dealer
Argosy Casino
11.2024 - Current
Account Sales Representative
Tortilla King
09.2018 - 08.2024
Casino Supervisor
Ameristar Casino
03.2015 - 09.2018
No Degree - Civil Engineering
University of Missouri
No Degree - Civil Engineering
Missouri Western State University