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Garrett Cheraso
Gilbert,AZ
Summary
Experienced professional in business operations with a strong focus on attention to detail and collaboration. Known for successful management of high-complexity client portfolios and a proven track record in problem solving and team collaberation, ready to drive operational excellence.
Overview
5
5
years of professional experience
Work History
Senior Business Operations Associate
TEKsystems
Tempe, AZ
02.2022 - Current
- Provide senior‑level operational leadership by supporting higher‑complexity client portfolios (Amazon), mentoring peers, and driving adherence to billing and integration best practices.
- Analyzed data to identify trends and support decision-making for business initiatives.
- Act as primary escalation owner for complex VMS issues, including overpayments, underpayments, and missed billing windows, coordinating resolution across Payroll, MSP partners, and internal billing teams.
- Safeguard billing data integrity by performing ongoing audits between VMS platforms, payroll systems, and internal billing records to mitigate revenue leakage and compliance risk.
- Serve as a VMS subject‑matter expert to Account Managers and Business Operations peers, providing guidance on client‑specific VMS nuances and escalation paths.
Business Operations Associate
TEKsystems
Tempe, AZ
08.2021 - 02.2022
- Partner cross‑functionally with Account Managers, Project Operations Associates, and Customer Service Associates to verify hours, financial adjustments, and invoice accuracy prior to release
- Audit billing and account data across PeopleSoft, HR, and documentation systems to maintain data integrity and mitigate revenue and compliance risk
- Generate accurate and timely client invoices by validating billing data, purchase orders, and client‑specific requirements, ensuring timely billing.
- Apply and reconcile customer payments within financial systems, investigating discrepancies and supporting cash application and month‑end close activities
Education
Bachelor of Science - Business
W.P. Carey School of Business, Arizona State University
Tempe05-2021
Skills
- Operations management
- Teamwork and Collaboration
- Financial reporting
- Problem solving
- Client account management
- File management
- Client inquiries
- Attention to detail
- Report creation
Accomplishments
- Documented and resolved duplicate contractor expense payouts which led to the elimination of risk that cut directly into company profit.
- Used Microsoft Excel to develop multiple VMS payment applicators to streamline future payments and significantly reduce application error and risk.
- Trained and mentored peers in client and internal partnership and driving adherence to billing best practices.
Interests
Timeline
Senior Business Operations Associate
TEKsystems
02.2022 - Current
Business Operations Associate
TEKsystems
08.2021 - 02.2022
Bachelor of Science - Business
W.P. Carey School of Business, Arizona State University