Summary
Overview
Work History
Education
Skills
Activities
Certification
References
Timeline
Generic

Garrett Craven

Terrell

Summary

Dynamic Service Technician with a proven track record at Atmos Energy, excelling in gas leak detection and equipment maintenance. Recognized for exceptional customer relationship management and safety compliance, I effectively diagnose and resolve complex issues, ensuring operational excellence and enhanced safety standards. Committed to teamwork and continuous improvement in all endeavors.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Technician

Atmos Energy
Forney
01.2024 - Current
  • Oversee upkeep and enhancement of Atmos Energy's infrastructure.
  • Tasked with detecting gas leaks and assessing hazard severity.
  • I am responsible for the repair of gas leaks when applicable.
  • Managed coordination of work orders through timely interactions with dispatch.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Maintained certifications and completed training on systems and components.
  • Diagnosed problems and determined solutions for various customer issues.

Fleet Service Agent

American Airlines
Dallas
04.2023 - 01.2024
  • Ensured all cargo was properly secured on aircrafts.
  • Adhered to safety protocols in directing aircraft departures and arrivals.
  • Operated ground support equipment such as tugs, belt loaders, lavatory trucks.
  • Followed company policies and procedures when handling hazardous materials.
  • I use my training to push out and pull aircraft back into the gate.
  • I have learned communication in loud, busy environments.
  • Assisted in loading and unloading baggage from aircrafts.

Infantryman

Army
Fort Benning
09.2021 - 12.2021
  • Employed tactical maneuvers in simulation drills to enhance unit cohesion and response strategies.
  • Conducted training exercises to ensure proficiency in basic infantry skills.
  • Maintained accountability of assigned personnel, weapons, equipment and supplies.
  • Utilized night vision devices to monitor activity at night.
  • Engaged in marksmanship training with various weapons systems to ensure accuracy and proficiency.

Meter Reader

Xcel Energy
Amarillo
01.2021 - 11.2021
  • Updated system with individual meter recordings.
  • I would be the intermediary for customers and my direct supervisor for issues I did not have the tools to resolve.
  • Resolve customer inquiries regarding billing errors or service requests in a timely manner.
  • Reported hazardous or unreadable meters to supervisor to resolve issues.
  • Utilized GPS navigation system to navigate routes efficiently.

Stockroom Operations Associate

Kohls
Amarillo
12.2020 - 05.2021
  • Handled the daily unloading of incoming shipments at the warehouse.
  • Organized and stocked merchandise in designated areas on the sales floor.
  • Directed customers to the correct location for desired items.
  • I would assist with the front desk when it is busy.

Hospitality Associate

Chick-fil-A
Amarillo
08.2017 - 05.2021
  • Monitored inventory levels of supplies needed for operations on a regular basis.
  • Assisted guests with arrangements for recreational, dining and business activities.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Resolved problems or concerns to satisfaction of involved parties.

Assistant Manager

Take 5 Oil Change
Canyon
01.2021 - 03.2021
  • Conducted comprehensive training sessions covering customer service and mechanical aspects.
  • Achieved ability to perform specialized tasks like fuel filter replacements, transmission fluid evaluations, and coolant flushes due to low accident rate.
  • Recognized for top performance across sales, mechanical aptitude, and training.

Tire Technician

Discount Tire
Amarillo
04.2020 - 07.2020
  • I was responsible for running my own bay in the shop and managing the work that came in the bay.
  • Maintained cleanliness of work area at all times, including disposing of used parts properly in accordance with safety regulations.
  • Balanced wheels using electronic machines to ensure even tire wear.
  • Located and repaired punctures in tires, applied patches, or advised on replacement for severely damaged rubber.

Education

High School Diploma -

Amarillo High School
Amarillo, TX
05-2021

Skills

  • Gas leak detection
  • Equipment maintenance
  • Preventive maintenance
  • Customer relationship management
  • Work order management
  • Safety compliance
  • Mechanical troubleshooting
  • Time management
  • Team collaboration
  • Testing and evaluation

Activities

  • Enjoy reading books.
  • Working out throughout the week.
  • Enjoy spending time with friends and family.

Certification

  • Emergency response
  • Gas leak investigation

References

References available upon request.

Timeline

Service Technician

Atmos Energy
01.2024 - Current

Fleet Service Agent

American Airlines
04.2023 - 01.2024

Infantryman

Army
09.2021 - 12.2021

Meter Reader

Xcel Energy
01.2021 - 11.2021

Assistant Manager

Take 5 Oil Change
01.2021 - 03.2021

Stockroom Operations Associate

Kohls
12.2020 - 05.2021

Tire Technician

Discount Tire
04.2020 - 07.2020

Hospitality Associate

Chick-fil-A
08.2017 - 05.2021

High School Diploma -

Amarillo High School

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