Jason Marusic
Solon,OH
Summary
Hands-on field technician with 6+ years of experience diagnosing, troubleshooting, and repairing residential, commercial, and light industrial mechanical systems. Strong background in system diagnostics, customer-facing service, and technical problem solving. Proven ability to identify root-cause failures, implement effective repairs, and communicate solutions clearly to customers. Comfortable working independently, managing service calls, and adapting to diverse job site conditions.
Overview
15
15
years of professional experience
Work History
Plumbing Technician / Field Service Technician
CLE Plumbing and Maintenance
Cleveland, OH
11.2020 - Current
- Diagnose and repair residential, commercial, and light industrial mechanical systems, identifying root-cause failures in pressure, flow, and component performance
- Perform on-site troubleshooting and corrective repairs for water heaters, boilers, filtration systems, gas-fed equipment, and geothermal systems
- Provide direct customer support, explaining technical issues, repair options, and system upgrades in clear, professional terms
- Generate service estimates, proposals, and invoices using digital platforms
- Install, replace, and maintain mechanical system components and fixtures
- Utilize diagnostic tools including drain cameras, pressure systems, and jetting equipment to assess system performance
- Fabricate and modify piping systems and components as required for repair and installation
- Operate a wide range of power tools and field equipment safely and efficiently
- Work independently in field environments, managing time, workload, and service priorities
Technical Sales & Customer Support Specialist
SuperTrapp Industries / PMAS
09.2018 - 09.2019
- Provided technical product support and troubleshooting assistance via phone, email, and digital platforms
- Diagnosed customer issues and recommended solutions based on performance needs and system compatibility
- Maintained high-volume communication with customers while ensuring satisfaction and resolution
- Assisted in product education, technical documentation, and customer engagement strategies
Sales Consultant
Porsche of Beachwood / Toyota of Bedford
07.2017 - 09.2018
- Delivered consultative customer service, identifying needs and recommending purchasing solutions
- Explained product features, performance capabilities, and system options to customers
- Managed customer relationships and follow-ups to ensure satisfaction and retention
ECS Tuning Technical Sales & Customer Support
02.2011 - 06.2017
- Provided technical guidance and product support for automotive performance systems
- Assisted customers with system compatibility, installation considerations, and troubleshooting
- Built strong product knowledge across mechanical and performance-based systems
Education
Diploma -
Solon High School
01-2004
Skills
- Mechanical Troubleshooting & Diagnostics
- Field Service & Repair Operations
- Customer-Facing Technical Support
- Root Cause Analysis
- Equipment Installation & Maintenance
- Technical Documentation & Reporting
- Power Tools & Diagnostic Equipment
- System Pressure / Flow Analysis
- Independent Field Work
- CRM & Microsoft Office
- Pipe expansion compensation
- Water conservation techniques
- Brazing and soldering
- Pipe threading
- Gas line installation
- Pressure testing
- Gas leak detection
Timeline
Plumbing Technician / Field Service Technician
CLE Plumbing and Maintenance
11.2020 - Current
Technical Sales & Customer Support Specialist
SuperTrapp Industries / PMAS
09.2018 - 09.2019
Sales Consultant
Porsche of Beachwood / Toyota of Bedford
07.2017 - 09.2018
ECS Tuning Technical Sales & Customer Support
02.2011 - 06.2017
Diploma -
Solon High School
ADDITIONAL
- Valid driver’s license and ability to travel for field service work
- Strong interpersonal and communication skills
- Mechanically inclined with hands-on problem-solving ability