GARRETT DAVIS
Grapevine
Summary
Driven hospitality professional with 4 years of experience in fast-food and hotel industries. Managed operations for three restaurants, enhancing efficiency and guest satisfaction. Transitioned from Front Desk Agent to sales team, demonstrating strong leadership and customer service skills. Ready to leverage expertise in a forward-thinking hospitality organization.
Overview
7
7
years of professional experience
Work History
Sales Coordinator
Gaylord Texan
03.2025 - Current
- Works with CI, Building opportunities and quotes for sales managers.
- Writes large group contracts, for groups of 600+ RN sizes.
- Creates detailed proposals and responses for clients.
- Collaborate with the onsite DSE team to coordinate site tours, streamlining preparation and execution processes.
- Serve as a primary point of contact for clients during sales leadership travel or out-of-office periods, ensuring continuity and timely communication.
- Perform key administrative functions, including expense reports and Cvent proposal creation.
- Manage inbound phone and email leads, efficiently routing prospects to appropriate Sales Managers and ensuring prompt follow-up and response times.
- Build concession lists, ensuring timely submission of waiver requests to support business objectives and compliance requirements.
Guest Experience Expert
Gaylord Texan
Grapevine
08.2023 - 03.2025
- Deliver exceptional customer service by ensuring a positive and efficient check-in experience for all guests.
- Enroll guests in the Marriott Bonvoy program, enhancing guest loyalty and contributing to repeat bookings.
- Train and mentor new front desk employees, improving team competency and service quality.
- Generate additional revenue by upselling room upgrades and providing complimentary upgrades when appropriate.
- Coordinate closely with housekeeping to expedite room readiness for suites and premium rooms.
- Resolve guest issues promptly and professionally.
- Collaborate with multiple departments to fulfill special guest requests.
District Manager
Jack in the Box
01.2019 - 01.2022
- Oversaw operations of three restaurants, managing approximately 40 employees.
- Conducted daily financial reconciliations.
- Developed employee schedules and optimized labor costs.
Skills
- Sales coordination
- Lead management
- Customer relationship management
- Proposal creating
- Contract writing
- Cvent
- Microsoft Office
- CI/TY
Profile Info - Summary
Results-driven hospitality professional with over 4 years' experience in fast-food and hotel industries. Managed three restaurants, overseeing 40 employees, streamlining operations, reducing costs. Worked to enhance guest experiences as Front Desk Agent at Gaylord Texan. Then transitioned to the onsite sales team. Recognized for leadership, customer service, and improving efficiency. Seeking to contribute skills to a dynamic hospitality organization.
Timeline
Sales Coordinator
Gaylord Texan
03.2025 - Current
Guest Experience Expert
Gaylord Texan
08.2023 - 03.2025
District Manager
Jack in the Box
01.2019 - 01.2022