Garrett Dobson
Erie,CO
Summary
Dedicated QC & Configuration Specialist focused on client support and training development. Proficient in coordinating across time zones, managing ticketing systems, and documenting processes to improve user experience and operational efficiency. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
QC & Configuration Specialist
SHOTOVER Systems
Boulder, CO
03.2024 - Current
- Documented support processes and created user guides for clients.
- Consulted via telephone to understand user problems, ran through testing scripts, and asked probing questions to locate root causes.
- Coordinated with the support team and the customer across multiple time zones.
- Monitored ticketing system to prioritize and address client requests efficiently.
Manufacturing Specialist
SHOTOVER Systems
Boulder, CO
09.2022 - 03.2024
- Inspected materials and finished goods for quality assurance.
- Trained new employees on the proper use of machines, safety procedures, and job requirements.
- Managed inventory levels to ensure sufficient materials for production runs.
- Assisted in troubleshooting issues that arose during the manufacturing process.
- Assembles mission computers and wire assemblies for internal testing and customer application.
Manufacturer
Seagate
Longmont, CO
02.2022 - 09.2022
- Operated machinery to assemble products efficiently and safely.
- Inspected materials and finished goods for quality assurance.
- Maintained clean and organized workstations to enhance safety.
Education
High School Diploma -
Longmont High School
Longmont, CO04-2019
Some College (No Degree) - Business
Front Range Community College
Westminster, COSkills
- Problem solving
- Attention to detail
- Training development
- Computer skills
- Inventory management
- Ticket management
- Effective communication
- Client support
- Documentation skills
- Tool proficiency
- Soldering proficiency
- Wire routing
- Proficient in manual and technical tasks
References
References available upon request.
Timeline
QC & Configuration Specialist
SHOTOVER Systems
03.2024 - Current
Manufacturing Specialist
SHOTOVER Systems
09.2022 - 03.2024
Manufacturer
Seagate
02.2022 - 09.2022
High School Diploma -
Longmont High School
Some College (No Degree) - Business
Front Range Community College