Garrett Edwards
Lynchburg,SC
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
16
16
years of professional experience
Work History
Owner and Operator
GE Solutions
Lynchburg, SC
07.2021 - Current
- Managed employees while organizing and assigning daily tasks
- Ordered supplies and managed inventory such as livestock and plants
- Tapping natural water systems
- Maintained vehicles and equipment
- Organized paperwork and keep permits in good standing
- Coordinated marketing activities
- Negotiated with buyers for sales regarding agriculture and other labor jobs such as painting and prep work
Automotive Shop Foreman
TK Auto Service
Lexington, NC
09.2021 - 10.2023
- Provide technical support for technicians when necessary.
- Assisted technicians in developing their skills.
- Maintained customer follow-up program to confirm satisfaction with the service experience.
- Handled all customer complaints within 24 hours, informing other managers as appropriate.
- Maintained high-quality service repairs and minimizes comebacks.
- Conducted periodic spot checks of completed jobs for thoroughness and quality.
- Ensured repairs are charged out correctly.
- Checked progress of each repair order throughout the day.
- Road tests vehicles to quality-check work performed.
Service Consultant
Johnson Hyundai
Cary, NC
11.2020 - 08.2021
- Listening to customer concerns and providing information, answers, or responses
- Taking orders and processing billings and payments
- Obtaining and correctly recording customer information
- Reviewing and making changes to customer accounts
- Handling customer complaints and processing returns effectively
- Keeping records of customer interactions
- Ensuring customer satisfaction or referring customers to supervisors
- Identifying opportunities to up-sell other products and services
Audi Brand Specialist/Service Consultant
Audi
Raleigh, NC
05.2017 - 11.2020
- Assisting customers in selecting a vehicle by actively listening and asking questions
- Maintaining extensive product knowledge of vehicles, optional packages, and latest technology
- Overcoming objections and thriving within a sales environment
- Performing high-quality, professional demonstrations of new/used vehicles
- Exhibiting consultative selling skills
- Advise and listen to customer problems to advise of the most effective resolution
- Determine and recommend needed maintenance based on age, mileage, and history of the vehicle
- Demonstrate a thorough knowledge of Audi vehicles and systems including Audi Hybrid systems
- Thoroughly explain all completed work and charges to the customer
- Inform customers and prepare orders that accomplish the following tasks: describe the problem, the potential fixes, the time needed to complete the repair, and the estimated cost-broken down by labor and parts.
- Handles and resolves customer complaints, ensuring all customers receive an excellent customer service experience
Service Advisor
Hyundai
Raleigh, NC
05.2015 - 05.2017
- Advised and listened to customer problems to advise of the most effective resolution
- Visually inspected the area of concern before conveying this information accurately to mechanics
- Informed customers and prepared orders that accomplished the following tasks: described the problem, the potential fixes, the time needed to complete the repair, and the estimated cost-broken down by labor and parts.
- Handled and resolved customer complaints, ensuring all customers received an excellent customer service experience
- Organized repair orders and prioritized repairs
Service Advisor
Chrysler Dodge Jeep Ram
Cornelius, NC
05.2014 - 05.2015
- Consulted with customers on issues with their vehicles
- Visually inspected the area of concern before conveying this information accurately to mechanics
- Informed customers and prepared orders that accomplished the following tasks: described the problem, the potential fixes, the time needed to complete the repair, and the estimated cost-broken down by labor and parts.
- Handled and resolved customer complaints, ensuring all customers received an excellent customer service experience
- Technician Management and prioritizing repair orders
Automotive Technician
BMW
Greensboro, NC
08.2013 - 05.2014
- Performed routine maintenance/assessed problems in vehicles brought in for repair
- Maintained leading-edge knowledge of automotive diagnosis technology, digital manuals, and reference materials
- Used testing equipment to diagnose repairs, parts and systems
- Worked on engines, transmissions, steering systems, and electronic components in BMW model cars
- Ordered parts, assisted other mechanics, and documented maintenance and repairs.
Warehouse Manager
KMS
Youngsville, NC
09.2010 - 07.2013
- Oversaw three other employees with daily logistics responsibilities including but not limited to:
- Scheduling pickups and deliveries Training fellow employees
- Ordering supplies
- Organizing product lines
- Overseeing the shipping and receiving of products
- Organizing daily tasks for employees
- Cleaning and organizing warehouses
Education
Technology Certification - Automotive
NASCAR Technical Institute (UTI)
Mooresville, NC11-2006
Skills
- Service Writing 101
- Use of analog measuring instruments
- Microsoft 360
- Wet and dry clutch systems
- Audi hybrid technology knowledge
- Management and leadership roles
- Agriculture consulting
- Painting consulting
- Dealertrack proficiency
- Proficient in Reynolds Software
- Automotive Repair
- Automotive Sales
- Customer Service
- Forklift Operator
- Physical strength
- Engine and drive-train diagnosis
- Operations management
- Documentation and reporting
- Business planning
Timeline
Automotive Shop Foreman
TK Auto Service
09.2021 - 10.2023
Owner and Operator
GE Solutions
07.2021 - Current
Service Consultant
Johnson Hyundai
11.2020 - 08.2021
Audi Brand Specialist/Service Consultant
Audi
05.2017 - 11.2020
Service Advisor
Hyundai
05.2015 - 05.2017
Service Advisor
Chrysler Dodge Jeep Ram
05.2014 - 05.2015
Automotive Technician
BMW
08.2013 - 05.2014
Warehouse Manager
KMS
09.2010 - 07.2013
Technology Certification - Automotive
NASCAR Technical Institute (UTI)