Garrett Hanson
Business Owner
Viera,FL
Summary
Versatile worker with experience in both the service industry and hospital patient care. Excellent interpersonal communication skills with a focus on consumer satisfaction. Open and clear communicator with a disciplined and forward-thinking approach.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
1
1
Certifications
Work History
Business Owner
Galaxy Bar & Grill
Merritt Island, FL
05.2021 - Current
- Led refurbishment of premises and introduced a successful new menu
- Developed beneficial Council relationships in order to aid business development
- Organized and negotiated supplier agreements Operations point of contact for weekly and bi-weekly business reviews with all involved partners and consultants
- Managed initiatives from concept through development, testing, and operator/consumer insight and feedback
- Oversaw all development, construction, purchasing, and installation of all components to build out restaurant.
- Oversaw purchasing, inventory, scheduling, and development of Standard Operating Procedures
Bar Manager
Bonefish Grill
Viera, FL
10.2018 - 09.2021
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Server
Hilton Cocoa Beach Oceanfront
Cocoa Beach, FL
03.2018 - 10.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Bartender / Manager
Florida's Fresh Grill
Cocoa Beach, FL
05.2014 - 03.2018
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Bartender
Bonefish Grill
Merritt Island, FL
10.2012 - 06.2014
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up bar for operation, obtained cash bank and stocked service bar.
Education
Bachelor of Science - Medical Imaging Informatics/PACS
Eastern Florida State College
Melbourne, FL 08.2017 - 12.2020
Associate of Applied Science - Radiologic Technology
Eastern Florida State College
Cocoa, FL 05.2015 - 12.2020
Associate of Arts - General Studies
Eastern Florida State College
Cocoa, FL 08.2013 - 12.2020
No Degree - Business Administration
Southeastern University
Lakeland, FL 08.2009 - 01.2010
Skills
Verbal and Written Communication
undefinedAffiliations
American Registry of Radiologic Technologists
American Society of Radiologic Technologists
Phi Theta Kappa ΦΘΚ Honor Society
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Licensed Radiologic Technologist R.T. (R) (ARRT)
Timeline
Licensed Radiologic Technologist R.T. (R) (ARRT)
10-2022
Business Owner
Galaxy Bar & Grill
05.2021 - Current
Bar Manager
Bonefish Grill
10.2018 - 09.2021
Server
Hilton Cocoa Beach Oceanfront
03.2018 - 10.2018
Bachelor of Science - Medical Imaging Informatics/PACS
Eastern Florida State College
08.2017 - 12.2020
Associate of Applied Science - Radiologic Technology
Eastern Florida State College
05.2015 - 12.2020
Bartender / Manager
Florida's Fresh Grill
05.2014 - 03.2018
Associate of Arts - General Studies
Eastern Florida State College
08.2013 - 12.2020
Bartender
Bonefish Grill
10.2012 - 06.2014
No Degree - Business Administration
Southeastern University
08.2009 - 01.2010
X-ray Examinations
Fluoroscopic Procedures
C-Arm Surgical Procedures
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