Garrett Hash
Lakeland,FL
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician
Lakeland Hyundai
02.2019 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Diagnosed and troubleshot problems, repairing, and restoring vehicles to peak performance.
Parts Counter Person
O'Reilly Auto Parts
07.2017 - 02.2019
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Education
High School Diploma - Automotive
Kathleen High School
Lakeland, FL06.2016
Skills
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Problem and issue resolution
- Power tool proficiency
- Mechanical aptitude
- Time tracking
- Safety procedures adherence
- Work documentation
Certification
Expert level hyundai service technician
Electric vehicle technician
Timeline
Service Technician
Lakeland Hyundai
02.2019 - Current
Parts Counter Person
O'Reilly Auto Parts
07.2017 - 02.2019
High School Diploma - Automotive
Kathleen High School