GARRETT HILL
Denton
Summary
Dynamic customer service professional passionate about healthcare, dedicated to enhancing patient experiences and fostering positive relationships. Proven ability to communicate effectively and empathize with diverse populations, ensuring each interaction is supportive and informative. Committed to continuous improvement and staying updated on industry trends to provide the highest level of service. Eager to contribute expertise in a fast-paced healthcare environment, driving patient satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
RemX, McKesson Specialty
Irving, TX
11.2025 - Current
- Resolved customer inquiries efficiently through phone and email communication.
- Collaborated with cross-functional teams to streamline order processing and improve service delivery.
- Trained new team members on customer service protocols and company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed and maintained comprehensive knowledge of product offerings to provide accurate information to clients.
Customer Relations
Fountain Custom Homes
04.2024 - 09.2025
- Answered and directed all incoming calls and email correspondence.
- Scheduled and maintained appointment calendars for clients and advisors.
- Created digital records of all conversations and correspondence with clients for auditing purposes.
Intervention Specialist
Interface Security Systems
12.2023 - 03.2024
- Respond to high-volume customer queries in a fast-paced environment and adapt to provide tailored assistance for each call.
- Write detailed reports dealing with loss prevention intervention, video surveillance, etc.
- Conduct remote tours of customer sites to prevent criminal activity and identify potential equipment issues.
- Act as a liaison between the customer and appropriate emergency departments (i.e., police).
Patient Care Coordinator
Lash Group LLC
03.2022 - 10.2023
- Verify patient information and medication quantities to ensure 98% or higher order accuracy requirements are met.
- Maintain current notes and documentation related to the patient's drug therapy and pharmacy care plan, flagging issues that require attention.
- Lead discussions with pharmacists, nursing services, pharmacy support manager, and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues.
- Rewarded for 1 year of documentation of medical incidents within 2 hours, reporting without errors.
Administrative Assistant
Sylvan Learning Center of Flower Mound
09.2020 - 02.2021
- Field inquiries from potential customers and document interactions in the company database system.
- Process credit card and check payments to generate customer receipts and business tracking.
- Comply with all testing procedures and strictly monitor candidates while testing.
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times.
Jr Associate Community Manager
Assured Management, Inc.
03.2017 - 09.2019
- Send out physical and emailed letters of violation and accept homeowner payments over the phone or online.
- Manage the scanning of all paper correspondence/records on various local, network, and cloud storage devices.
- Generate digital records of the Association’s issued checks every week for auditing.
- Field homeowners’ calls by addressing any concerns they had regarding their property and its management.
Education
Business Technologies and Administration
Brookhaven Community College
Farmers Branch, TX01-2017
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Work in fast-paced environments
- CRM and ERP database (Microsoft Dynamics 365, Caliber)
- Attention to detail
- Excellent customer service
- Credit card and check handling
- Active listening
- Data entry
- Critical thinking
- Problem resolution
- Computer proficiency
- Conflict resolution
Timeline
Customer Service Representative
RemX, McKesson Specialty
11.2025 - Current
Customer Relations
Fountain Custom Homes
04.2024 - 09.2025
Intervention Specialist
Interface Security Systems
12.2023 - 03.2024
Patient Care Coordinator
Lash Group LLC
03.2022 - 10.2023
Administrative Assistant
Sylvan Learning Center of Flower Mound
09.2020 - 02.2021
Jr Associate Community Manager
Assured Management, Inc.
03.2017 - 09.2019
Business Technologies and Administration
Brookhaven Community College